Jacques Basson Email & Phone Number

Cape Town, WC, ZA

Cape Town, Western Cape, South Africa

I'm responsible for the Project Management and delivery of multiple projects for Vodacom Clients. Projects varies in Scope and are delivered utilising the AGILE methodology.Solutions delivered include, but is not limited to:- Business Connect Internet Services via Fibre or Microwave links;- VPN IP Connect / DIA with Primary and Secondary Services via Cisco.

Cape Town Area, South Africa

• I manage long & short-term IT projects and service transitions based on PRINCE2 project methodologies, with project requirements based on approved policies and procedures. The approved project initiation document (PID).
• Deliver projects which are within the agreed financial boundaries;
• Time and resource management; meeting the company’s and customer’s financial objectives,
• Ensuring high quality project documentation and communication;
• Build and maintain customer relations to ensure future project assignments and potential sales or services leads; and
• Continuously improve communication and negotiation skills, assist and coach staff working in and around my environment.I am advanced level with Microsoft Office Professional Plus 2013, including MS Project 2013.

Cape Town Area, South Africa

• I based my service delivery on the ITIL framework, while I was responsible for the operational management and service delivery of all components of the IT outsource contract, ensuring that the customer receives service.
• Establish and maintain relations with customers, up-sell solutions and services;
• Daily operations and escalation management within the service level agreements (SLA);
• Incident, service request, change and problem management;
• Daily, weekly and monthly reporting performance reviews;
• Continuous improvement, communication and monitoring of services provided;

Cape Town Area, South Africa

I was responsible to analyse and evaluate services provided by the service desk. Following these outcomes, I had to present a continuous improvement plan based on the ITIL framework. These included people, process and technology.

Stellenbosch, Cape Town, South Africa

I have progressed through the above mentioned roles, from a Service Desk Agent to a Service Delivery Manager, during my career with i to i technologies.

Higher Certificate In Project Management, Project Management, A - Pass With Distinction

Fundamentals of Project Management Project Quality Management Project Scope and Time Management Project Schedule Cost and Budget Control.

Prince2 2009 Foundation, Certificate

Project Management, Certificates

- Fundamentals of Project Management - Essentials of Project Management - People working with People - Accomplished & Effective.

Itil V3 Foundation, Certificate

It Engineer Diploma, Information Technology

Computer Programming Diploma, Information Technology

Marketing Management, Certificates And Diploma

Activities and Societies: My diploma qualification was completed in 2005.