Jacques Benoit Email & Phone Number

Montreal, Canada Area

Responsible for managing inventory in Service for region and depot repair, ensuring the appropriate level of inventory is maintained to support field service request and order fulfilment. Provided and updated spare parts price list for all products, ensuring contribution margin is maintained. • Driven service compliance of transactions, shipments and Return Material Authorizations (RMAs) for all parts, ensuring repairs were done according to service-level agreements (SLAs).• Developed material and logistics planning for the services group, including simplification of current processes and development of new processes, leading to continuous improvement.• Influenced and engaged with the regional teams and partners to ensure buy-in, and identified initiatives aligned to the key business/regional critical to quality parameters (CTQs).• Established plans for global supply chain to identify needs for parts, volume, and parts obsolescence, resulting in continued customer commitment.• Provided parts and technical support to international sales team and field service engineers.• Ensured that the new processes and solutions implemented globally were aligned with project management excellence criteria.• Trained employees on all customer service systems in order to help them execute and follow processes.

Montreal, Canada Area

Responsible for supporting Hydran products in terms of customer service and all main business functions.• Trained field service technicians and engineers, ensuring proper product knowledge.• Provided continuous support to production and manufacturing teams on products previously manufactured in another plant.

Montreal, Canada Area

Responsible for managing all day-to-day plant operations, including finances and labour relations.• Administered most financial functions of facility and prepared all required budgets and forecast to protect the company’s profitability.• Negotiated between various labor relations, performed regular appraisals for personnel and recommended changes in salary, ensuring optimal working conditions for employees.• Driven optimal level company performance, administered employee workforce, and assisted in designing all continuous improvement activities and maintaining process control, leading to efficient business operations.• Managed communications and supervised performance, easing the burden for upper management.• Handled transfer of main local product manufacturer to China, leading to cost reduction.• Implemented highest EHS standard into the plant for Global Start certification, ensuring a safe work environment for all.• Handled closure of the plant in 2011, transfer of all products, processes and equipment in Northern Ireland to another GE plant, ensuring continuity of production up to the final day.

Montreal, Quebec, Canada

Montreal, Quebec, Canada