Customer Success Specialist
CurrentIn partnership with area & regional sales managers; Successfully manage local account portfolio to provide the best possible customer experience to Socomec accounts and prospects with the following:Create quotations for Area Sales ManagersLiaise with local and overseas warehouses for stock availability and lead timeLiaise with tech and sales team for pricing and product technical solutionManage order processing through our ERP from entering til invoicingFollow your customer order backlog with local and overseas supply chain teamCommunicate with customers: order acknowledgement, shipping dates, shipment trackingLiaise with factory and supply chain team to get updates on product availability and backlogGenerate various reports to enhance performanceEscalate and prioritize urgent customer orders, with the support of your managementCoordinate with sales team and Finance department to solve customer payments and Account Receivables issuesManage customer claims (quality, refunds, returns, replacements)Support Area Sales Managers with operational tasks (customer forms,…)Support CS manager with various projects as neededEnsure Socomec policy and terms & conditions are followed by customers and diligently get the support of sales team if needed
