- Led the adoption and integration of new technologies across the organization.- Ensuring compliance with data protection standards and implemented security protocols.- Managing software vendor relationships and negotiated contracts. - Created and packaged new products using available technologies to increase value and market appeal. Specifically AI powered voice agents & content creation software.

- Oversaw logistics and supply chain operations to ensure timely delivery and optimal inventory management for marketing campaigns.- Identified and sourced reliable vendors to support marketing initiatives, maintaining strong relationships to ensure quality and cost efficiency.- Managed brand development and positioning, driving brand visibility and consistency across various digital platforms to enhance market presence.

- Ensured accuracy and compliance in processing transactions, claims, and payments, adhering to established procedures and guidelines.- Assisted brokers and clients by resolving queries and providing guidance on claims and financial transactions.- Managed the processing and authorization of claims and financial transactions, ensuring timely and accurate payments.- Recognized as a top performer, ranking among the top 25 agents at Momentum Service 15 times.- Awarded the prestigious Honorary Citizen Award at the 2013 Momentum Capital Awards for outstanding service and contribution.