Jacques Harmse Email & Phone Number

South Africa

Crown Mines, Johannesburg

Start up and rolling out of the Grandmark Autoboys Glass Services Retail arm to Insurance Companies. Manage and Supervise direct reports, including documentation of job specifications and KPI’s for each review period. Coordination of teams falling within areas of responsibility and indirect reports. Assist with training plans to hire and train all new recruits. Carry out internal and external audits and administration related to training. Drive initiatives to enhance internal systems and processes to optimise performance and productivity of both the sales team and technicians. Gather information about target market and customers. Pricing research is an essential component to hit the right target market as well as ongoing brand management. Set pricing on product to be sold to Insurance Companies. Uploading of contract pricing into our operating ERP system. Creating and uploading of the BOM/KIT structure into our operating ERP system. Update and maintenance of our glass claims management system database. Constant assessment of Technical auto glass technicians. Drawing up and maintaining Technical fitment manual and National training schedules. Constant assessment of optimum tools and also best procurement. Product Class Identification for Insurance Fitment consumables. Implementing and rolling out of the SANS10240:Direct Glazing Certification for National footprint. Assisting the R&D team to improve on existing product range. Forecasting and calculating Insurance glass stock holding requirements for all National branches. Looking after and manages the relationship for 60+ Franchises. Ensures that franchisees receive the origination’s message regarding business strategy, promotions and products. Responsible for franchise contracts with franchise stores to ensure participation; maintaining the company guidelines and cooperation in company values and agendas.

Sandton

Assisting Santam with the opening of the Glass Lab in both Menlyn and Cape Town. Analysing market trends in the Automotive glass industry. Assisting the Fraud and Forensics department within Santam with the automotive aftermarket fraudulent transactions that are submitted for payment. Assisting the Santam Forensics’ team with the knowhow to clamp down on the fraudulent transactions that are happening daily within the auto glass market.

Weltenvreden Park

Sandton

Manage controllable expenses, volume of sales and prices of products. Generates sales with ongoing networking initiatives, sales staff training and by establishing long-term relationships with useful contracts such as local panelbeaters, small fleet owners, shop fitters and government garages. Demonstrates an interest in and understanding of the attitudes, views and motives of the staff by building a relationship of trust and open communication. Manage customer complaints promptly, accurately and effectively and ensure that all staff is well trained to deal with difficult customers. Manage the administration of staff by doing regular checks on counter sales, double checking on daily banking and ensure that all administration is done according to company standards. Manage all DPS (Operating glass claims manager ERP system) transactions. Ensure that the monthly reporting to the support centre is done accurately and on time. Operate within the service centre's budget by meeting the sales volume targets, control expenses, meet budgeted profit before income tax (PBIT) targets and continious sales updates on targets and units sold. Manage and generate annual budgets for the service centre. Ensure that the stock quality of stock is to company standards on delivery. Manage the control and packing of stock and implement access control to store. Involved with continiuos development of new methods and products and align the branch with the groups' strategy and/or communicate those improvements to the network.

Blackheath

Manage controllable expenses, volume of sales and prices of products. Generates sales with ongoing networking initiatives, sales staff training and by establishing long-term relationships with useful contracts such as local panelbeaters, small fleet owners, shop fitters and government garages. Demonstrates an interest in and understanding of the attitudes, views and motives of the staff by building a relationship of trust and open communication. Manage customer complaints promptly, accurately and effectively and ensure that all staff is well trained to deal with difficult customers. Manage the administration of staff by doing regular checks on counter sales, double checking on daily banking and ensure that all administration is done according to company standards. Manage all DPS (Operating glass claims manager ERP system) transactions. Ensure that the monthly reporting to the support centre is done accurately and on time. Operate within the service centre's budget by meeting the sales volume targets, control expenses, meet budgeted profit before income tax (PBIT) targets and continious sales updates on targets and units sold. Manage and generate annual budgets for the service centre. Ensure that the stock quality of stock is to company standards on delivery. Manage the control and packing of stock and implement access control to store. Involved with continiuos development of new methods and products and align the branch with the groups' strategy and/or communicate those improvements to the network.

Randburg

Kempton Park

Certificate, Management Development Programme

Certificate, Business Administration And Management, General

Certificate, Glass & Aluminium Project Management

Certificates, Ventilation, Sampling, Developing, Surveying, Stoping, Loss Control Management And Rock Blasting

High School