Jacques Jonker Email & Phone Number

As an accomplished person with over 25 years of experience in Contact Center Operations, I have honed my skills in driving operational and optimization strategies that prioritize a customer-centric culture. My expertise reflects my ability to motivate teams and improve network relationships in top-ranked organizations.Throughout my career, I have taken a strategic approach to business development, industry networking, and optimal client satisfaction. I am recognized as a leading authority on creating viable solutions for operational and customer experience platforms that effectively address organizational needs and targets. I have spearheaded the establishment of several contact center operations to meet the growing demand for providing customer experience solutions through multi-channel platforms with supporting technology infrastructure that promotes a fresh experience and trusted relationship.My innovative business decisions have consistently enabled growth and financial efficiency through well-defined corporate and customer strategy development, maximizing acquisition, retention, and efficiency.I am proud to announce that I have recently been appointed as the Managing Director for the Custom Connect Office in Suriname, South America, further expanding my impact and leadership in the industry.

Listed skills include Business Strategy, Business Analysis, Business Process Improvement, Project Management, and 34 others.

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  Divisional Senior Manager Operations

  Capability Bpo

  Paramaribo, Sr