Jacques Malecaut Email & Phone Number

United Kingdom

London, Gb

Inclusive Recruitment with Innovation + Insight: We recruit the teams that build, market, and sell digital solutions that power our world. Well, the UK, US and Europe. Sectors: Sales, SaaS, Digital Marketing, Creative📧 enquiries@apextalent.co.uk 📞 07503045372.

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London, London, Gb

At Smyle, I was provided with a remit of overseeing the end-to-end recruitment process during a major upscaling of the agency.Recruitment: • Hired 88 full-time employees, in a 12-month period, with a 350% reduction of agency spend and 14%+ from underrepresented groups. • Delivery of recruitment toolkit, inclusive recruitment training, selection process guide, and further resources. Result: 40 staff upskilled; 33% time-to-hire improvement. • Owned full recruitment budget, POs, Invoices and ad/platform spend. • Introduced salary surveys, market maps, and benchmarking. • Owned Glassdoor reviews campaign, LinkedIn paid ads + all recruitment copy across socials, job boards, and Smyle’s ‘Careers’ page. • Leveraged multiple hiring platforms / DEI Leader partnerships, including, but not limited to: the Dots, Social Fixt, Creative Access, Prince’s Trust, and Mama Youth.Diversity, Equity & Inclusion and Learning and Development • Smyle Academy: Delivered 9-month trainee program + costed board paper with design of course structure. Additionally, developed streamlined approach to apprenticeships using Smyle's untapped levy budget. • DEI Leadership Training: Scoped + designed Smyle-wide DEI training for 2023, with pre-training prep sessions and x6 F2F (cross-agency) sessions, targeted separately for senior leadership and the wider agency.Events, Networking, and Committees: • D&AD Shift: industry-led, night school. Assisted a talk on ‘experiential’; ‘speed networking’; attended D&AD’s graduate showcase. Registered: 26 new freelancers. • 2023 Ravensbourne University Grad Fair: Registered: 35 new freelancers. • The Collective: Lead within Smyle’s internal DEI committee. Co-delivered a ‘Cultural Calendar’ and organised speaker engagements, including a talk on ‘Female Leadership’.

London, England, Gb

Technology Recruitment Partner, with a remit of building out a front-end engineering team in support of ITVx, which, once complete, led to a broader focus across all of Tech at ITV.• Managed the end-to-end recruitment process for multiple key stakeholders, including the CPO andPrincipal Engineer of On-Demand.• Recruited 45 FT staff, in a 9m period, across Product, Engineering, Agile Delivery, Viewer Analytics,Business Intelligence, Finance, and Content Supply & Distribution. • Partnered with social media specialists, Chatter, on a multi-platform media campaign (job boards,social media and non traditional platforms). Result: 340% increase in Tech applicants.• Events: Black TechFest 2021 (Q&A session and contributed content); ITV Technology GraduateScheme (Program Lead).Key hires include: 2x Directors of Product (CS&D and OnDemand) | Engineering Manager | Lead Technical Product Manager | 16x Engineers (front-end, back-end, data, Test).

Recruitment Director, with ownership of client accounts across Tech, Automotive, FMCG, Construction & Infrastructure (CSA, MEP), Retail, and Professional Services, managing a team of 8 recruiters.Transitioned from Recruitment Lead to Recruitment Director, in 1 yr, after billing c. £700k.Set up a tech division, delivering across SaaS/Tech, Automotive, Financial Services & Telecoms, with a focus on DevOps, Product, Data, Software Engineering and Design Full-cycle 360 recruitment: Permanent (contingency & retained), Contract, & RPOWon major clients, including Vauxhall, XLN, and Serco, and led the bid process for tenders & contract renewalExecutive Search: Delivered experts at Director and C-level across Tech, Construction, & Retail.Delivered RPO/embedded campaigns: 40 Technical Support staff for Vauxhall, 50 mid-senior hires (including an Operations Director) for Wasabi.Key hires: Retail: Operations Directors | Area Managers | Business Analysts | Area Chefs | HRBPsTech/SaaS: Full-Stack Engineers (Java, Python, & C#.NET) | Data Engineers | Product Managers | CX Advisors | Tech Support | Infrastructure Engineers (CCNP certified, L3, L2, WAN, LAN, Microsoft 365, Azure, AWS) | UX/UI DevelopersFinancial Services: Business Analysts | Consultants | Risk AnalystsAutomotive: Europe-wide Multilingual CX Advisors | Operations ManagersConstruction & Infrastructure: Civil Engineers | Mechanical Engineers | Electrical Engineers | QA/QC Engineers/Managers | Architects | HSE Managers FMCG: Development & NPD Technologists | HRBPs | Specification Technologists | Section Managers | Raw Materials Managers | HSE Managers | Electrical Engineers | Mechanical Engineers | Financial Analysts |Financial ControllersKey clients: Vauxhall | Concentrix | Wasabi | Marks & Spencer | Bakkavor | XLN | Luxottica | Gardner & Theobald | AppleKey Regions: Europe | North Africa | North America

London, England, Gb

For over a year I served as a Customer Service Representative for Selfridges' UK Departments and Online Store. Initially hired as a Christmas temp, during the 'Christmas Comes Early' campaign, my success led to a permanent role. My duties included handling inbound communications regarding online orders and UK stores, such as tracking deliveries, issuing refunds, and managing returns. Additionally, I managed complaints on social media, engaging in personalized conversations with customers until resolutions were reached. Quality was prioritised, with strict monitoring ensuring adherence to professional standards including financial confidentiality and call handling.

Birmingham, Gb

ShapeShifters Studio, a premier personal training facility, boasts a team of elite trainers specialising in body transformations, nutrition, and health optimisation. With 1000s of satisfied clients and numerous industry accolades, they lead the field in personal training.As an Executive Assistant, I managed customer service, sales, and administration. My responsibilities included serving as the primary point of contact for clients, handling enquiries, managing trainers' schedules, and conducting personalised membership consultations. These consultations, based on detailed assessments, allowed me to tailor training packages to clients' needs, requiring strong interpersonal and communication skills.Beyond consultations, I leveraged my understanding of the company's brand and services to enhance the overall customer experience.