• Assisted company's busiest account to reach the highest quarter profit in company history. • Write weekly and monthly global transportation reports. • Produce bills of lading and update shipment status information. • Monitor shipments to guarantee on-time delivery. • Finish all necessary customs documents and other paperwork. • Exhibit strategic leadership and foresight in support of long-range sales growth. • Quality Assurance, technical support, calibrating • Routing and transportation, Regulations and logistics, Storage and warehousing, Rate negotiation • Detail focused, Problem solving • Manage and monitor the status of stock and inventory, assessed tool and equipment availability, and placed new orders • Process all Amazon Vendor Central and Vendor Portal order processing and fulfillment tasks and functions

• Managed rush orders and order changes on a daily basis so client objectives could be met. • Monitored shipments to ensure they remained on track to be delivered on time and at the right location. • Finished any necessary custom documents to prevent time-sensitive shipments from getting delayed. • Exhibited strategic leadership to support long-range sales growth. • System Applications and Products functional experience, Forklift operation, Inventory cycle counts-Accurate physical counts. Radio Frequency Scanner. Knowledgeable on warehouse operations • Maximized profits by effectively negotiating carrier pricing. • System Applications and Products functional experience • Used forklift to pull orders, work in receiving and shipping department • Picked, packed, and scanned orders using a palletizer while completing inventory • Performed and stocked order in a temperature controlled setting • Served as a UPS & FED-EX warehouse assistant

• Customer service, Call center, Sales, Help Desk, Shipping and Receiving • Responsible for high volume of customer orders via phone and internet • Maintained records for management reports and inventory for supplies needed • Calculated and created customer invoices, Resolved customer inquiries and complaints, Accurately shipped and received shipments • Handled incoming customer calls, Created tickets for customer inquiries, Performed troubleshooting and problem resolution. • Completed and followed up on all registration and traffic documents. • Forwarded client-related quality and service issues to the appropriate manager for resolution. • Communicated all emergencies delays due to weather and carrier schedule changes to customers and supervisors. • Oversaw rush orders and order changes. • Resolved problems for customer’s warehouses and carriers.