- Event Controller for matches and events when required- Implementation of best practice Standard Operating Procedures for the effective and efficient management of the Stadium at all times.- Management of outsourced service contractors such as catering, cleaning, security, waste, etc. to ensure delivery of quality standards in accordance with service level agreements and terms of contract. - Management of all Health & Safety Control Procedures ensuring compliance with all statutory health & safety legislation including the management of all stewarding & security resources on match days and public events.- Development and implementation of the Stadiums preventative maintenance programme for the upkeep of the buildings and grounds.- Undertake regular risk and safety assessment audits, ensuring reactive maintenance work is dealt with efficiently, within budget and to the highest standards- Co-ordinate the environmental site cleaning and stadium waste management & sustainability programme. - Preparation of operational budgets, targets and controls and management of expenditure to within agreed limits. -

- Preparation and negotiations of annual budgets for income, expenditure, and cash flow projections.- Monitor income and expenditure against budget. Create counter measures for any events/circumstances leaning towards a deviation from agreed targets.- Deliver strategic sales and marketing plans. Generate regular PR and create involvement in local and social media.- Manage all recruitment and create succession plans for key positions within the business.- Manage operational standards and comply with all internal obligations, National Awards, and statutory & regulatory obligations. (NQS award achieved 2022)- Maintain and manage the protection of the assets and property of the business using accepted methods such as CCTV, 3rd Party service providers and industry safety standards.- Analyse and disseminate results of surveys such as NPS, mystery shops and audits (Internal & External) for continual improvement.- Liaise with and build trusting relationships with Company Directors, Internal Teams, Local Authority/licensors, landlords and community groups.- Maintain active interest and communication with our customers to extend loyalty and retention.- Overall responsibility for all Health and Safety matters in relation to policy/regulation, Best Practice, SOP’s, Mop’s & EAP’s and the well-being of all its stakeholders.- Facility Maintenance, preventative maintenance of all machinery and equipment.- Assist the company in strengthening and growing our brand and identity.

This role involved many characteristics such as communicative people management, seasonal cycles and achieving KPI’s.Working for a premium brand Such as Nestle requires multiple managerial skills which, when applied correctly, can attribute to the futures of many team members within the organisation as well as enhanced expertise and dexterity.- Set, monitor, and achieve weekly, Quarterly, and yearly KPI and sales targets + P&L review and management.- Recruit, motivate, encourage, and develop team members.- Drive individual employee performances and enable career progression through the Nestle Leadership Framework.- Analyse financial and commercial data and present action plans for growth and recovery.- Ensure policies are adhered to and that the store is QSHE compliant.- Monitor and develop exceptional customer service in line with the Nespresso Brand and its values.- Oversee the smooth running of the Store during peak trading times, special events and seasonal changes.- Ensure full maintenance of the site is managed in accordance with the Nestle brand image and expectations.- Continually challenge my own ambitions and capabilities in line with the company’s progression plans for aspiring individuals.- Use affective Communication, influence, and strong decision-making abilities to manage key working relationships upstream as wel as downstream. - Attend regular management and role associated training abroad.

During my tenure, one of my Stores became one of the busiest and most profitable stores in the company. (Circa 100 stores)I have also successfully saved one the units within my area from closure during a term of company receivership through proving the viability of the site in comparison to others that were earmarked for closure.- Other successes included making the store in my region fully audit compliant within 6 months with audit results averaging above 90% from previous averages of between 50% - 60%.- Annual, Quarterly, and monthly budget planning and execution.- P&L analysis and adjustments according to influential parameters in terms of costs to the business. (LEAN management)- Team training and coaching in line with company goals and values including new store induction training and operational support including QQI Level 5 training in Retail Operations to include High level Customer Service.- Driving change management in respect of new business processes after the acquisition by an international financial services business.- Supported HR and Staff relations Management- Building maintenance service and upkeep.- H&S Management in compliance with company standards and expectations, always achieving above average H&S auditing results.- Facilitated the closure of several sites during the eventual company liquidation in 2016 to include temporary employment by the liquidator to ensure smooth transition and sale of remaining assets.

After closure of my own business, I was fortunate enough to get right back into a familiar role in a management capacity from where I quickly moved up the ladder into running my own unit within the company’s multi-site business Working with BWG foods, I implemented an all new category management system throughout 2 existing Spar units in order to create better customer shopping experiences. Compliance also had to be renewed in terms of HACCP & Basic Food Hygiene Daily duties included: Complete daily stock orders, cash controls and financial acumen, margin controls, merchandising including category implementation and visual merchandising and also seasonal changeovers All employee recruitment and training was a prerequisite for this role.

I took on this business as a running concern. Very soon afterwards, I encountered a margin anomaly. This required initiating several projects to recover lost margin in order to bring the business back to profitability.This included a reviewing all below factors: Initial set up,recruitment & training, payroll, stock inventory, category management & marketing. Day to day operations incl. all financials, P&L analysis, HACCP, Margin controls, purchasing, merchandising, local deliveries, managing overheads, stock takes, payroll, training etc.Ultimately and disappointingly, due to economic and external factors, I was unable to recover the margin enough to continue trading.

At 26 years old, this was my first large opportunity to showcase my capabilities as an experienced store manager in grocery retail.It was a fast learning curve with me being responsible for a larger team as well as their training.Duties included: Maintaining store procedures and facilitating compliance HACCP and Food Hygiene implementation and training on a daily basis Overall responsible for all stock orders, stock takes, staffing hours & rosters, margins ,merchandising, stock taking etc.