Provide Employment Relations Advice to clients.- disciplinary advice - disciplinary procedures up to termination of employment - letter of concern- letter of variation- redundancy/ restructuring - record of settlement- performance management - employment contracts- customise documents to suit client needs- provide customised advice-

Responsibilities:Compiling of Policies and ProceduresImplementation of Policies and ProceduresHuman Resource ManagementTime ManagementCCMADisciplinary Procedures and Conduct Disciplinary EnquiresLiaison to Payroll ContractorEmployee Leave management Compile and Update SHEQ FileDocumentation StandardisationCompiling of HR Policies and ProceduresImplementation of ProceduresWrite and Implement Job DescriptionsManage Workshop and 42… Show more Responsibilities:Compiling of Policies and ProceduresImplementation of Policies and ProceduresHuman Resource ManagementTime ManagementCCMADisciplinary Procedures and Conduct Disciplinary EnquiresLiaison to Payroll ContractorEmployee Leave management Compile and Update SHEQ FileDocumentation StandardisationCompiling of HR Policies and ProceduresImplementation of ProceduresWrite and Implement Job DescriptionsManage Workshop and 42 employeesSage Pastel Management ReportingReporting StructuresFinancial ReportingFinancial Controls in the BusinessSupplier AccountsCustomer Accounts Buyer Secure suppliers and accountsPrice checks weeklyPastel - Purchase OrdersLiaison with SuppliersSupplier Applications and Accounts ManagementDaily and Weekly stock purchasesNegotiate prices with suppliersNegotiate discounts with suppliersWork within budget and with accuracy Obtain the best prices from suppliers Show less

(a) ScopeEstablish an all encompass Human resource management system, which includes, but not limited to, Recruitment, Salary Negotiations, Staff Disciplinary Processes and Renumeration. Implementation and management of a Financial Management System, which includes Payroll & Accounting.(b) Summary of Major responsibilitiesRecruitment: Interviews with candidates All Employment procedures with Security Officers Keep employment cabinet up to date with all… Show more (a) ScopeEstablish an all encompass Human resource management system, which includes, but not limited to, Recruitment, Salary Negotiations, Staff Disciplinary Processes and Renumeration. Implementation and management of a Financial Management System, which includes Payroll & Accounting.(b) Summary of Major responsibilitiesRecruitment: Interviews with candidates All Employment procedures with Security Officers Keep employment cabinet up to date with all relevant information for 80 employees Salary negotiations with employees.Disciplinary Procedures: Writing all disciplinary procedures and policies. Ensure all employees follow the disciplinary code and procedures Follow all IR procedures for 80 employees Disciplinary Hearings with Staff (All Fairness Procedures)Sage Payrol: Enrol new employees Ensure salary information is correct Employee details are updated and correct Salary Payments to Employees Send correct information to Bookkeeper (EMP 201) UIF – UI19Sage Accounting: Load new customers Invoicing of all customers Debtors and Creditors Quotations to potential customersPsira Provident Fund: Ensure deductions are correct on payroll Payments is done to Provident fund Administration of provident fund forms and claimsNumsa: Ensure deductions are made on Payroll Money is paid over to Union Attend Union meetings and dealings with shop steward Show less

(a) ScopePromoting Biorem products to farmers in the Groblersdal, Lydenburg, Belfast, Middelburg and Burgersfort areas. Providing support to all clients and customers through face-to-face contact and online consultations.(b) Summary of Major responsibilities Daily Sales of Biorem products to farmers Ensure all local suppliers keep products on the shelf Weekly follow ups on sales at all branches, Groblersdal, Lydenburg, Belfast, Middelburg… Show more (a) ScopePromoting Biorem products to farmers in the Groblersdal, Lydenburg, Belfast, Middelburg and Burgersfort areas. Providing support to all clients and customers through face-to-face contact and online consultations.(b) Summary of Major responsibilities Daily Sales of Biorem products to farmers Ensure all local suppliers keep products on the shelf Weekly follow ups on sales at all branches, Groblersdal, Lydenburg, Belfast, Middelburg, Burgersfort Weekly communication to all branches on new products and developments Ensure new sales are made to farmers and customers Product knowledge of all our animal products Training to farmers regarding the use of all products on animals Monthly visits to all branches Acquire new business from feedlots Feedback to Area Manager on monthly basis Telephonic support to clients and suppliers Show less

(b) Summary of Major responsibilitiesProduction Plan: Responsible for the collection and delivery of milk from various dairy farmers Daily Testing of milk collected from dairy farms Oversee production of Yoghurt, Drinking Yoghurt, Flavoured Milk Products Oversee Bottling processes Oversee the safe handling of Raw and Pasteurised milk products Overall Pasteurisation process  Strict stock control of Milk products and dry stock Stock taking on weekly… Show more (b) Summary of Major responsibilitiesProduction Plan: Responsible for the collection and delivery of milk from various dairy farmers Daily Testing of milk collected from dairy farms Oversee production of Yoghurt, Drinking Yoghurt, Flavoured Milk Products Oversee Bottling processes Oversee the safe handling of Raw and Pasteurised milk products Overall Pasteurisation process  Strict stock control of Milk products and dry stock Stock taking on weekly basis Ordering of consumables (stock, bottles, caps, tubs and lids) Ordering of Fruit from suppliers Strict temperature control Compliance to Department of Health requirements Documentation Control  Store ordering and Liaison with FactorySales:  New Stores sales and sign on new customers, Liaison with new customers and promote products Credit Application completion Increase store sales  Merchandising of in store products, liaison with Kwik Spar, Spar and Super Spar, Food Lovers Market outlets. Marketing:  Market the brand to New customers Constant marketing to existing clients Product in store marketing and branding Organize in store demos and promotions through 9 Yards Marketing In store promotions and activationsFinance:  Control all expenditures of factory Ensure cash customer pay on COD deliveries Invoice all customers on Quickbooks Reconcile statements and send to customers Managing Debtors – Ensuring payments within 30 days after service delivery Ensuring that the invoicing process is conducted correctly; That all worked delivered are invoiced Billing takes place according to budgets Compiling and approval of budgets Determine Turnover – Cost of employment vs. Cost to serve Determine financial performance Actual billing vs. Budgeted performance vs. Year-to-date figures Control of overheads – Telephone/ fax costs; Monitoring e-mails; Printing costs; Office equipmentEmployees: HR and working contracts Salaries Show less

Responsibilities:• Day to Day running of the Farm• Controlling daily and monthly expenses of farm• Labour Relations of all staff including Department of labour• Daily duties and responsibilities of staff – Farm labor• Monitor all Cattle Management and feeding programmes• Stud cattle Management and Programmes• Feed grass production including cutting and baling• Small Dairy Management• Attended Junior Judge course at Brahman SA

Operations support, guidance, monitoring, reviewing: Drive and entrench the use and effectiveness of all operational tools, audits, HR toolkit, Ops campaigns, marketing etc. Franchise stores achieve correct standards with regards image, service delivery, product quality, operational processes and procedures and human resources Identify problem areas in store and agree strategies to resolve them Suggest good practice initiatives to Franchisee and monitor achievement of… Show more Operations support, guidance, monitoring, reviewing: Drive and entrench the use and effectiveness of all operational tools, audits, HR toolkit, Ops campaigns, marketing etc. Franchise stores achieve correct standards with regards image, service delivery, product quality, operational processes and procedures and human resources Identify problem areas in store and agree strategies to resolve them Suggest good practice initiatives to Franchisee and monitor achievement of themBrand development: Protect brand integrity  Assist franchisee in selecting and formulating locality marketing strategies to increase brand awareness and grow their business Enforce correct use of all supporting elements i.e. point of sale (POS), premiums etc. Act as brand custodian and ensure brand integrity is always protected via adherence to all requirements across key functions namely Operations, HR and Marketing, Training & Development Assist with locality marketing grow sales, improve awareness, and drive social responsibilityReporting & Record Keeping: Keep organised records and data on all franchise stores in own region Ensure administration processes meet organisational standards and requirements Monitor, review and implement action where necessary Conduct quarterly audits Complete all administration timeously (filing, letter writing, email communications etc.) Actively participate in regional meetings and King Pie ConferenceTraining & Development: Monitor and review staff development and training initiatives Identify in-store training needs and implement on-the-job training intervention and coaching Conduct ongoing training with all staff including Franchisee to maintain standards of operational excellence Show less

Developing a Training PolicyDeveloping a Training PlanCoordinating of Training Manage Team of Skills TrainersContinuous assessment of Skills Trainers and needsCoach and Mentor Team membersAnalyze, Design, Develop, and Implement and evaluate all training material for all King Pie outlets National and International.Plan & Coordinate National Training Interventions for ± 310 King Pie outlets Provide Franchisee support and trainingProvide assistance and training… Show more Developing a Training PolicyDeveloping a Training PlanCoordinating of Training Manage Team of Skills TrainersContinuous assessment of Skills Trainers and needsCoach and Mentor Team membersAnalyze, Design, Develop, and Implement and evaluate all training material for all King Pie outlets National and International.Plan & Coordinate National Training Interventions for ± 310 King Pie outlets Provide Franchisee support and trainingProvide assistance and training material to Franchise ManagersIn-store practical trainingNew Store openings training and supportConduct all New Franchisee Training Development of new training material on International standardDevelopment of New Training AcademyImplementation of Training AcademyDevelop new Training CurriculumDevelopment of Human Resource Toolkit for all OutletsResponsible for Managing Training BudgetCompile and Manage Budgets for Training Department Show less

Education and Training Delivery,Teach, instruct, train users RemedyProduct application techniques, skills knowledge using methods, equipment and materials for users of different levels of ability.Supervise end users performing practical workSpecify the requirements for new courses.Demonstrate system upgrades to clientsCoordinate the rollout of ITSM 7 (Remedy) training to end user groupsPerform assessment after training.Design and Develop new training material for… Show more Education and Training Delivery,Teach, instruct, train users RemedyProduct application techniques, skills knowledge using methods, equipment and materials for users of different levels of ability.Supervise end users performing practical workSpecify the requirements for new courses.Demonstrate system upgrades to clientsCoordinate the rollout of ITSM 7 (Remedy) training to end user groupsPerform assessment after training.Design and Develop new training material for external and internal Clients.Conduct ResearchAppropriate research, i.e. evaluation, development, demonstration, and implementation.Compile written and oral reports Continuously search technical literature and gain an up-to-date knowledgeContribute to technical brainstorming sessionsDemonstrate all features of the product and/or service and upgrades Provide advice on features, operational requirements of systems, products and services.Provide training quotes to the Regional Office and ClientsAssist users experiencing difficulties in using Remedy7 All Remedy requests for training from users are handled promptly and effectively.Conduct a training needs analysis, product function, determining training and development requirementsDemonstrate knowledge, uses and features of a ITSM 7 (Remedy) training database.Adjust basic settings on ITSM 7 (Remedy) training database.Design, plan and create ITSM 7 (Remedy) training database.Effectively define primary keys, set up an index, modify tables and up-date the ITSM 7 (Remedy) training database regularly.Develop and update client records, training records, site records, as well as ITSM 7 (Remedy) manuals.Specify the requirements for new courses related Remedy 7Implement the chosen strategy to resolve the conflict.Understand responses to change and understand factors which influence how change is experienced and managed by the individual.Travel both locally and internationally to clients and regional offices. Show less

Company Induction trainingImplementation of the Workplace Skills PlanOrganizing of Company Workplace skills plan trainingImplementation, cordination of Technical LearnershipsCoordination of Contact Centre Operations LearnershipsProvide Coaching and support of all learners on a monthly basisEnsure Portfolio of Evidence is completed and submittedManage all Learnership-training providersEnsure training providers report on training givenSite visit to training… Show more Company Induction trainingImplementation of the Workplace Skills PlanOrganizing of Company Workplace skills plan trainingImplementation, cordination of Technical LearnershipsCoordination of Contact Centre Operations LearnershipsProvide Coaching and support of all learners on a monthly basisEnsure Portfolio of Evidence is completed and submittedManage all Learnership-training providersEnsure training providers report on training givenSite visit to training interventionsQuality Control of training given to employeesTraining CoordinationControl of Training budgetISETT SETA Liaison and Quarterly ReportingDeveloping of all training material according to needsCoordinating all training materialSecure Training ProvidersMonitor SLA's with respective training providersMonitor all trainingMonitor all learners' attendanceEnsure compliance to all legislation relating to Skills Development and Curriculum developmentAssessing skill levels within the organisation and actioning appropriate training and development initiatives to address any skill gaps.Ensuring that appropriate training and development opportunities are made available to all staffPrepare a schedule addressing all development needs within teams100% compliance on all HR policies and requirementsDiscuss and agree training requirements with relevant individual managers on training requirements within teams.Provide input to managers on training needs of their team members.Plan course design, definition and development and support documentation.FinanceSupplier Application,Raise Purchase OrdersCreate Invoices for suppliers and Monitor BudgetMonitor compliance to SLATraining on Remedy ARS 5Writing Remedy User ManualsWriting Remedy Training ManualsQuality Assurance on Executive Report Show less

Training of internal and external employees. Induction training. Training external Corporate Clients. Training International Clients Technical Training on applications used. Coordinate training. Coordinate all training material. Demonstrations to International Clients. Writing User Manuals and Quick Guides.Compile of the training presentations.Compile training proposals for international tenders.Compile training packs and training equipment. User… Show more Training of internal and external employees. Induction training. Training external Corporate Clients. Training International Clients Technical Training on applications used. Coordinate training. Coordinate all training material. Demonstrations to International Clients. Writing User Manuals and Quick Guides.Compile of the training presentations.Compile training proposals for international tenders.Compile training packs and training equipment. User Acceptance System Testing. Parallel testing with QA department. Establish a Training Database. Trainer - NET1 U.E.P.S South African products. - Loans, Burial Insurance, Point of Sale, Retail.Trainer - NET1/Cell C Project. - Airtime Recharge. Trainer - NET1/NEDBANK project. Trainer - International SmartSwitch Namibia project.- Investment Products. - S2S Enrol and Wage. - Banking Applications. - Online Management System. Trainer - International SmartSwitch Nigeria and Diamond Bank.- S2S Registration Enrolment & Smart Card Issuing and Wage. - Banking Applications.- Online Management System. Trainer - International SmartSwitch Botswana - S2S Registration Enrolment & Smart Card Issuing- S2S Deductions- Loans to a cardTrainer - VTU Rwanda (Virtual Top-Up)Training in VTUResponsible for all VTU Training in RwandaResponsible for all VTU UAT Testing in RwandaTraining at MTN Rwanda Show less

Representing Mx-Health. Organization of Travel arrangementsCoordinating of travelling and places to visitPersonal interaction with clients and providersInform them that the purpose of the visit is for individual queries and member education. Inform the members how their benefits work.Inform the members about the support programsCompleting CLO report on the site visit.Update your contact list One-on-one session with clients. Member education. Load all… Show more Representing Mx-Health. Organization of Travel arrangementsCoordinating of travelling and places to visitPersonal interaction with clients and providersInform them that the purpose of the visit is for individual queries and member education. Inform the members how their benefits work.Inform the members about the support programsCompleting CLO report on the site visit.Update your contact list One-on-one session with clients. Member education. Load all queries on query sheet (WORKSHEET) Investigate queries. Call member to give feedback about query. Resolve query and contact member with final feedback. Assessing of claims. Correction of claims. Show less

Board of Trustees enquiries and reconciliation. CEO enquiries and reconciliation. Telephonic enquiries Communication to the client (Provider & Member) Feedback to Provider and Member. Individual consultation with members and providers. Provider reconciliation.

Handling of membership queries Telephonically\manually Handling wit all written correspondence (e-mail and in writing) Handling of all written queries daily Handling of claims (GP, Specialist, Dental, Optical, Hospitals)Handling of all written feedback for unpaid claims. Working with unpaid accounts Verifying tariff codes\amounts payablePutting everything in writing and sending verification to Doctors.Pre-assessing of account where necessaryHandling of… Show more Handling of membership queries Telephonically\manually Handling wit all written correspondence (e-mail and in writing) Handling of all written queries daily Handling of claims (GP, Specialist, Dental, Optical, Hospitals)Handling of all written feedback for unpaid claims. Working with unpaid accounts Verifying tariff codes\amounts payablePutting everything in writing and sending verification to Doctors.Pre-assessing of account where necessaryHandling of difficult customers\verbal & written correspondenceWorking with the registration of new members and registration of dependants Contributions Logging of all calls on the Call Tracking system, for easy reference Helping out in other departments where reconciliation's on accounts are needed Doing remittances for doctors Helping members with contributions, making sure they pay the correct amount Confidentiality as top priority as per company policyMaking sure members' details are correct on the system, bank details, address details and contact detailChecking round the hour to see if faxes are being recorded to registered members - in cases of emergencyManaging the account query - updates- correspond with client Handling of all accounts for various disciplines e.g. Verification of description of treatment\medication, must correspond with BHF tariff codes and amounts charged Submit queries after investigation for the following e.g. short payments\incorrect payments\ incorrect dependant details \ incorrect tariffs and amounts charged. All queries relating to non-payment of accounts in general Show less

Setting reliable client servicesTo assist members and keep them informed of changes inside and outside of POLMED. To assist clients professionally and friendly. To assist clients and give them the correct information over the phone or in writing To manage administration in order to give client the best of attention. Take all telephone enquiries and complaints and see that client get full feedback.See that letters go out to members. To log a complaint on the computer… Show more Setting reliable client servicesTo assist members and keep them informed of changes inside and outside of POLMED. To assist clients professionally and friendly. To assist clients and give them the correct information over the phone or in writing To manage administration in order to give client the best of attention. Take all telephone enquiries and complaints and see that client get full feedback.See that letters go out to members. To log a complaint on the computer system and take note of what the complaint is about for following up.A minimum of 60 calls a day is allowed. Making sure dependants and members are registered from date of birth or day of application. All documents were send via e-mail and most work done on computer.Assist members at the counter with membership queries- walk-in clients Show less