Jacques Therrien

Jacques Therrien Email and Phone Number

Specialist Warranty Authorizations and Claims Adjuster @ Auto
Richmond Hill, ON, CA
Jacques Therrien's Location
Richmond Hill, Ontario, Canada, Canada
Jacques Therrien's Contact Details

Jacques Therrien work email

Jacques Therrien personal email

n/a
About Jacques Therrien

Jacques Therrien is a Specialist Warranty Authorizations and Claims Adjuster at Auto. They possess expertise in customer satisfaction, sales, customer service, training, management and 25 more skills. They is proficient in French.

Jacques Therrien's Current Company Details
Auto

Auto

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Specialist Warranty Authorizations and Claims Adjuster
Richmond Hill, ON, CA
Website:
autobydesign.com
Employees:
2
Jacques Therrien Work Experience Details
  • Auto
    Specialist Warranty Authorizations And Claims Adjuster
    Auto
    Richmond Hill, On, Ca
    View
  • Auto
    Specialist Warranty Authorizations & Claims Adjuster
    Auto Feb 2017 - Present
    Toronto, Canada Area
  • Mazda Canada Inc
    Specialist, Warranty Authorizations
    Mazda Canada Inc Feb 2017 - Present
    Richmond Hill
    View
  • Mazda Canada Inc
    Specialist, Customer Engagement
    Mazda Canada Inc Jul 2012 - Present
    Richmond Hill Ontario
    Developing and streamlining a closed loop survey system. When our end product users complete a satisfaction survey and provide valued feedback, I manage a small team that initiates contact with the customer to ensure our retail partners have followed up on the feedback, review and resolve any concerns as well as acknowledging the feedback and thanking the consumers for it.If our retail partners have not followed this process, I ensure my team follows up with our partners management so the contact cycle is closed effectively.
    View
  • Mazda Canada Inc.
    Team Leader/Trainer
    Mazda Canada Inc. Dec 2001 - Jul 2012
    Richmond Hill
    Distributor of new Mazda vehicles across Canada and support of dealer network for sales and service.
    View
  • Compaq
    Customer Relations Agent
    Compaq Sep 1999 - Sep 2002
    Senior Bilingual Customer Relations Coordinator• Fluently bilingual in French/English.• Coordinate and monitor activities related to customers post sales.• Investigate customer issues, complaints about products or service. Examine records, service history and related documents. • Manage customer complaints and issues to resolution.• Negotiate win/win resolutions with customer and processing exchanges, credits, refunds or service enhancements.• Update customer history in database.• Liaise with sales, service and internal staff to develop solutions to retain customer loyalty.
    View
  • Compaq Canada
    Senior Cr Analyst
    Compaq Canada Jan 1999 - Jan 2002

Jacques Therrien Skills

Customer Satisfaction Sales Customer Service Training Management Team Building Team Leadership Customer Retention Coaching Negotiation Automotive Vehicles Leadership Process Improvement Project Management Microsoft Office Strategic Planning Crm Microsoft Excel Automobile Warranty Online Advertising Customer Engagement Customer Experience Transformation Voice Of The Customer Analysis Cross Functional Team Leadership Social Media Marketing Retail Analysis Customer Relations

Frequently Asked Questions about Jacques Therrien

What company does Jacques Therrien work for?

Jacques Therrien works for Auto

What is Jacques Therrien's role at the current company?

Jacques Therrien's current role is Specialist Warranty Authorizations and Claims Adjuster.

What is Jacques Therrien's email address?

Jacques Therrien's email address is jt****@****ers.com

What are some of Jacques Therrien's interests?

Jacques Therrien has interest in Human Rights, Animal Welfare, Children, Science And Technology.

What skills is Jacques Therrien known for?

Jacques Therrien has skills like Customer Satisfaction, Sales, Customer Service, Training, Management, Team Building, Team Leadership, Customer Retention, Coaching, Negotiation, Automotive, Vehicles.

Who are Jacques Therrien's colleagues?

Jacques Therrien's colleagues are Nicholas Reynolds, Sean Bassam.

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