Operations & Partnership management

General Insurance bancassurance & partnerships Management (Crédit du Nord, Daimler, Ford, Mazda, Opel, Volvo...)- Offer definition and evolution to cope with our partners and customers’ requirements- Field marketing & commercial offers management in relation with our partners- Steering and reinforcement of our relationship with partners, new partners search (Opel launched in 2010)- 3rd party network management (volumes, SLAs, complaints…)- Driving of all business areas linked to partnerships (sales, CRM, claims, IT, product and actuarial teams) in order to improve KPIs (quotes, conversion ratio, sales, customer cost, persistency, claim’s ratio, COR, customer opinion survey…)