Jacques Washington Cal-O, Csm

Jacques Washington Cal-O, Csm Email and Phone Number

Vice President, Technical Program Manager@ JPMorgan Chase | Agile, Scrum @ JPMorganChase
Jacques Washington Cal-O, Csm's Location
Columbus, Ohio Metropolitan Area, United States, United States
About Jacques Washington Cal-O, Csm

Recognized as a technology leader who drives Agile transformation, I help businesses keep up with rapidly evolving market conditions and customer needs. I contribute to overall organizational success by fueling innovation and collaboration. I establish project management best practices, standardize procedures, and provide PMO guidance to support delivery of high impact enterprise releases and system deployments. I deliver the most business value by reducing silo mentality – a dangerous project killer that hinders team productivity, threatens project deadlines, and drives up cost. I collaborate with decision makers to execute the strategy and make sure the organization is focusing on the right projects. Through inspiring IT project management leadership. I help the company gain a competitive advantage by:●Integrating the PMO-mindset across all business units through cross-functional training and knowledge sharing●Making it easier for project managers to do their jobs by reducing roadblocks, redundancy, and outdated ways of working ●Removing complexity from decision-making, which allows the organization to quickly adapt, innovate, and respond ●Energizing teams and increasing their capacity by providing guidance, clarity, and expediency through shared resources  I excel in communication heavy client-facing roles. Focusing on change readiness and adoption, I facilitate meaningful change by promoting open dialogue across projects and coaching project managers, program staff and other stakeholders on how to implement best practices. I am highly analytical and process-driven by nature. I love the challenge of setting up a project management office, developing standardized methodologies and procedures, and creating shared resources. I also enjoy leading through change and present it as an inclusive process towards positive growth. I build trust within and between teams by being transparent with what’s assigned to them and holding each person accountable for their actions. Our collective efforts drive our collective success.My specialties include:Project Management Office Implementation | Change Readiness and Adoption | Project Prioritization | Cloud Solution Migration | Organizational Change Management | Governance | Scrum | Agile | Waterfall | SAFe | DevOps | Lean Six Sigma | Resource and Demand Management | Vendor Management | Team Leadership | Coaching and Training | Process Improvement | Governance | Capacity Planning | Risk Mitigation

Jacques Washington Cal-O, Csm's Current Company Details
JPMorganChase

Jpmorganchase

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Vice President, Technical Program Manager@ JPMorgan Chase | Agile, Scrum
Jacques Washington Cal-O, Csm Work Experience Details
  • Jpmorganchase
    Vice President Program Manager
    Jpmorganchase Aug 2024 - Present
    New York, Ny, Us
  • Huntington National Bank
    Consultant Infrastructure Project Management
    Huntington National Bank Jan 2021 - Aug 2024
    Columbus, Ohio, Us
    ·     Consults on Scrum/Agile-related issues and process improvements in the PMO space, advising on tools, resource and vendor management, cybersecurity/infosec partnerships, and company policies.·     Maintains dashboard view of project activity to manage project risks and improve capacity planning. Monitors status and progress on deliverables, resolves bottlenecks to sustain forward momentum.·     Delivered several cloud migration initiatives in the infrastructure space as an ongoing program to leverage SaaS to gain operational efficiencies.·     Drives project success by building positive relationships with stakeholders, empowering others through delegation, collaborating with business units, and treating people well.·     Oversees all Tier 1 ServiceNow efforts to meet business demands. Promotes a culture of excellence and accountability to achieve faster response times and first call resolution.·     Led the migration of on-premises Quality Center to cloud-based Microsoft Azure DevOps enterprise solution, which impacted all IT workflows. Put together the cloud adoption plan and framework for each phase.·     To align with the ongoing partnership with Microsoft, performed in-place upgrade of all 2008 Windows servers to the 2018 version, per cybersecurity requirements and Microsoft support model specifications.
  • Nationwide Insurance
    It Project Manager
    Nationwide Insurance 2015 - Dec 2020
    Us
    ·     Fueled organizational change management, driving positive financial impact and outcomes throughout the project management lifecycle. Delivered a successful agile transformation and piloted future-state initiatives.·     Oversaw the delivery of a Tier 2, $11.7M program, focusing on improving service levels while reducing operating expenses. Managed multiple $1M+ projects, setting a high bar for projects, solutions, and systems.·     Scope of authority spanned control of $4M-$5M in projects annually, directing risk mitigation, reporting, and budget and resource allocation for 1-2 major service and billing initiatives per year.·     Led acquisition technology transformation supporting One Nationwide initiative. Rolled out a one-tool solution for service, billing, and customer relationship management to unify companies culturally and operationally.·     Holding fiscal accountability for project execution, reviewed and approved monthly cost plans. Facilitated in-depth financial and variance reviews and presented analysis to leadership to support project decisions.·     Developed strategic solutions to complex enterprise issues, partnering with area leads to align project charters with business needs, anticipate and overcome challenges, and drive desired return on investment.·     Implemented a Contact Center as a Service (CCaaS) solution critical to supporting 1,900+ monthly calls. Captured $185K in annual savings and reduced billing-related calls with new customer self-service feature.·     Deployed ZOOM CRM for commercial servicing organization and built in-house processes, which delivered $105K+ in annual savings and reduced dependency on the external payment processing vendor.
  • Alliance Data
    Project Manager / Consultant
    Alliance Data 2014 - 2015
    Columbus, Ohio, Us
    ·     Project managed the integration of several divisions under one entity and a process improvement initiative to increase efficiency and eliminate redundancies within the business development lifecycle model. ·     Worked closely with the Tools and Capacity team to migrate the process flow for IT demand and resource management, cost, and time reporting to a new platform.
  • Jpmorgan Chase
    Project Manager / Pmo
    Jpmorgan Chase 2011 - 2014
    New York, Ny, Us
    ·     Promoted from Risk Analyst to manage execution of IT projects including enterprise releases, system deployments, defect fixes, and code changes. Mitigated risks through diligent tracking and milestone meetings.·     Drove on-time delivery of 28 deployments in 12 months, including 3 enterprise releases with 180-250 projects requiring 50 FTEs and 250K hours; 3 off-cycle releases of 20-50 projects, 25 FTEs, and 30K+ hours; monthly teller/branch operations deployments, bimonthly defect fixes; and code changes to 5,500 branches nationwide.·     Championed projects impacting multiple lines of business, collaborating cross-functionally on logistics and technical requirements. Elevated project visibility through senior level reporting and sponsorship.
  • Safelite Solutions
    Liaison / Consultant
    Safelite Solutions 2009 - 2011
    Columbus, Ohio, Us
    ·     Dedicated to the USAA Insurance account as a liaison to their members, served as the primary point of contact to answer questions, mitigate issues, and initiate escalations. Facilitated internal training on USAA policies.·     Cultivated a productive working relationship between USAA and Safelite stakeholders. Collaborated with teams from USAA Corporate HQs to develop policies and procedures related to processing of insurance claims.
  • Ohio Dominican University
    Intern
    Ohio Dominican University 2009 - 2009
    Columbus, Oh, Us
    Worked in the Village to Child program, supporting students in the after school program by providing homework help and social and emotional support.
  • Franklin University
    Purchasing Assistant
    Franklin University 2008 - 2009
    Columbus, Oh, Us
    Coordinated the purchase and disposition of institutional assets—equipment, furniture, textbooks, and more—maintaining inventory, updating supply records, and ensuring on-demand access for University faculty, staff, and administrators.

Jacques Washington Cal-O, Csm Education Details

  • Franklin University
    Franklin University
    General
  • Franklin University
    Franklin University
    Bachelor Of Business Administration - Bba

Frequently Asked Questions about Jacques Washington Cal-O, Csm

What company does Jacques Washington Cal-O, Csm work for?

Jacques Washington Cal-O, Csm works for Jpmorganchase

What is Jacques Washington Cal-O, Csm's role at the current company?

Jacques Washington Cal-O, Csm's current role is Vice President, Technical Program Manager@ JPMorgan Chase | Agile, Scrum.

What schools did Jacques Washington Cal-O, Csm attend?

Jacques Washington Cal-O, Csm attended Franklin University, Franklin University.

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