Jacques Miller Email & Phone Number

United States

Atlanta, Georgia, United States

• Created, updated, and maintained training materials to remain in accordance with product updates and to meet the needs of specified trainees.• Lead training sessions for individuals or groups of varying knowledge bases, from internal employees (varying from incoming interns to seasoned program managers) to channel distribution partners.• Coordinated with colleagues to obtain appropriate clearance and resources for facilitation of course delivery using in-person and/or virtual instruction.• Used existing knowledge combined with analytical skills to identify needed updates for course content.

Atlanta, Georgia, United States

Atlanta, Ga

As part of a team, design, develop, and update training curriculum and materials in collaboration with program leadership, staff, and other stakeholders. Proficiently facilitate in-person and online training sessions that actively engage learners while maintaining a positive and supportive learning environment. Manage training logistics to ensure training is efficient, effective, organized, and supportive of the program's goals and expectations. As Communications Projects Lead, develop and implement project plans with clear objectives and deliverables regarding innovative communication strategies that ensure the staff is prepared, informed, and knowledgeable about policy, processes, and system changes. Compose, produce, broadcast, and host weekly training webinars to leadership, management, and staff of over 200.

Atlanta, Georgia, United States

Process assistance applications accurately and in a timely manner in accordance with established policies and procedures, and routinely meet productivity goals. Maintain Maintain knowledge of and demonstrate proficiency and understanding of program data systems, policies, and procedures. Provide responsive technical assistance to both internal and external customers including: responding timely and comprehensively to all inquiries, conducting needed research to respond accurately, documenting necessary information thoroughly and completely, and educating customers, stakeholders, and others about program policies, procedures, and other resources.

Atlanta, Georgia

• Greeted clients and other building guests and served as first point of contact and respond to customer requests.• Lead and motivated a team of student employees in loading, transporting, set-up and breakdown of event equipment, staging platforms, and seating for campus events.• Assisted in day-to-day operations of the Student Center by serving as primary lead in the absence of Operations and Events management.• Assisted facility leadership team with executing emergency response within the facility in the event of fire, lockdown, or other facility related emergency.

Hartsfield-Jackson International Airport

River Forest, Il And Vinings, Ga

Served as a cashier and floor associate, actively engaging customers and reading their cues to provide a service level beyond customer expectations. Collaborated with management and stock team for inventory and to communicate daily information, goals, and training to associates

Atlanta, Ga

Provided administrative assistance to accounting and human resources department, and business manager. Entered and reviewed invoices, reports, financial statements and other documents, using spreadsheet, database, and other presentation software. Typed, sent, and received letters, memos, and other correspondence using Microsoft Word, Excel, and other Microsoft Office applications. Filed, retrieved, and delivered official documents, records, and reports daily.

Atlanta, Ga

Applied knowledge of operational procedures, products, event planning, and demographics to guide the editing and revision of the operations manual and other training materials.

Atlanta, Ga

Oversaw, advised, and participated in the planning, organizing, production, marketing, staffing, and ticket sales for numerous events. Drafted, edited, and evaluated program proposals and determined feasibility as executive board member, managing a board budget of $500,000 and a committee budget of $50,000. Met weekly to review new proposals and evaluate past events. Recruited, trained, and supervised a committee of 20 individuals for production of 2 major concerts and 35 minor performances for “Plaza Concerts Series” and numerous events for other committees.

Atlanta, Ga

Aided management in the supervision, coordination, and scheduling of breaks and positioning of cashiers, baggers, and other customers service personnel; leading to the acceptance of the designed position of “Front-End Coordinator”

Master Of Science - Ms

Bachelors Of Science, Economics

Activities and Societies: Spotlight Programs Board

Business Administration And Management, General