Jacques Basson Email & Phone Number

• Support of live trading platforms based on proprietary in-house developed software• Bug analysis and liaising with Development and Testing teams• Change implementation of customer requested changes on live trading systems• Log file analysis including trade investigations, system behaviour and troubleshooting• Backups, restores and maintenance on customer’s MS SQL databases• Writing of T-SQL queries where required• One off projects

• Migration of in-house VB application and SQL databases to new servers• General server administration: Windows, Exchange, SQL, Backups, A/V, Networking• Implementation and support of network and server infrastructure for clients starting from the high latency satellite WAN link through to local network including switches, servers and desktops on vessels in international locations eg. France, Italy and Monaco

MCITP SQL 2008 Database Admin (Certified)Currently working towards SQL 2012 Administration(1 exam passed)ITIL Foundation Travelled to South Africa x 2, Florida, Scotland

London, United Kingdom

Part of an internal consulting team of skilled resources assisting different projects throughout Nokia, in this instance – Endpoint Security Technically lead package development, customization, testing and 3rd level support.Developed a script embedded into the Symantec Endpoint Protection package automatically identifying and deploying relevant profiles to workstations which was previously not possible. Tested and accepted as the standard method of deployment for all future SEP deployments due to its effectivenessAnalysed and documented package execution procedure to facilitate collaboration with outsourced resources, laying groundwork for future improvements to packagesCreated a more efficient test infrastructure using virtual machines and snapshots doubling the speed at which package testing could be doneSuccessfully fixed and improved a faulty script provided by Symantec to enable moving batches of clients between groups in the Symantec management databaseReceived recognition award for teamwork and improving team morale

London, United Kingdom

Part of an internal consulting team of skilled resources assisting different projects throughout Nokia, in this instance – Data Quality ProjectImplement planned Trillium Data Quality infrastructure based in Finland using Redhat Performed testing of re-developed infrastructureAssisted Finland based staff with support issuesProduced shell scripts to automate the installation as much as possible.

London, United Kingdom

Symbian acquired by NokiaSymbian email migration from Lotus Notes to Nokia’s MS- exchange hosted service. Exported Lotus Notes mail files to Outlook PST files using specialist software. Automated PST file migration to users’ home drives with scripts. Automated standardisation and repair of user home drives to facilitate migration. Tested client distributions and developed Mail for Exchange end-user setup document and tutorial video. Involved in a server Re-IP project as part of moving to Nokia systems. Middleware Application supportPromoted to Systems Analyst role as a result of excellent service and skills.

London, United Kingdom

Feb 2008 – promoted to the Packaging team to create MSI packages and deploy them to the business via Novell Zenworks. Xp migration project – lead support resource, acting as escalation point to 15 deployment engineers - technical lead on migration process definition.Technical resource on various projects, such as the McAfee implementation, Japan office relocation and India site-wide PC deployment.Created, tested and deployed Cisco VPN client software package. Configuration and rollout performed globally via Novell Zenworks.Problem management, Root cause analysis and resolution. Technical mentoring of 1st and 2nd line team members, on a regular basis. Support coverage of 2000+ users consisting of sites in India, San Francisco, China, Japan, Australia and London.Creation and submission of Change requests, involved in Change Control Board reviews.Responsible for creation and maintenance of both PC and laptop images and processes with Ghost & PXE. BAU Lotus Notes & RSA SecureID admin.Received a Team Award in January 2006 for great teamwork. Architected a new desk layout within the Support Department to include a “customer waiting/service area”. The resulting change greatly improved both the image and functionality of the Support Department.