Jacques De Waal Email and Phone Number
Versatile professional with a track record of innovative problem-solving and a diverse skill set spanning graphic and web design, marketing, customer and financial services, as well as expertise in access control, education and awareness, and security monitoring and compliance.In the dynamic intersection of design, marketing, and financial services, I excel at creating visually compelling solutions that resonate with diverse audiences. My proficiency in customer and financial services adds a strategic dimension to my creative approach, ensuring solutions that are not only aesthetically pleasing but also align with business goals.Having navigated complex projects, I bring a unique blend of creativity and technical acumen. From fostering collaborative work environments to implementing access control measures and ensuring regulatory compliance, I have a proven ability to deliver results across multifaceted domains.As a people's person, I leverage my customer service skills to build robust relationships, ensuring a high standard of customer satisfaction. Simultaneously, my expertise in security monitoring and compliance reflects my commitment to maintaining secure and compliant work environments.Let's connect and explore how my multidisciplinary skills can contribute to the success of your team.
Woolworths Financial Services
View- Website:
- woolworths.co.za/wfs
- Employees:
- 297
-
Fica Process And FulfilmentWoolworths Financial Services Apr 2022 - PresentCape Town, Western Cape, South AfricaIn the role, I managed the processing and fulfillment of customer information, ensuring strict compliance with regulatory standards, particularly the FICA ACT. I implemented efficiency measures that reduced the overall workload associated with documentation. My responsibilities included handling various channels of customer information—emails, calls, and captured files. Facilitating communication between customers and internal stakeholders for correct documentation submission was a key aspect of my role. I also took charge of identifying and reporting any suspicious or unusual behaviors in line with regulatory requirements."
-
Customer Service SupportWoolworths Financial Services Oct 2019 - Apr 2022Cape Town, Western Cape, South AfricaI played a pivotal role in achieving first-line resolution by efficiently capturing and updating customer profiles, ensuring accuracy and completeness. Collaborated with diverse teams to contribute valuable insights and formulate strategies for project solutions. Proficiently communicated product features and benefits, providing immediate assistance to customers and resolving queries during the initial contact. Managed and resolved all customer-related inquiries and escalations, consistently maintaining a high standard of customer satisfaction
-
Information Security AdministratorWoolworths Financial Services Aug 2017 - Nov 2019Cape Town Area, South AfricaI was responsible for managing access controls, ensuring appropriate access based on users' roles to enhance overall security measures. Proactively addressed and resolved access-related issues, optimizing the user experience. Configured and set up user accounts within defined parameters for specific systems, streamlining efficiency and security protocols. Investigated, escalated, and promptly alerted on any non-compliance activities within Woolworths Financial Services, maintaining a vigilant stance on security. Conducted annual access recertifications, ensuring accuracy and implementing necessary changes in line with security protocols. Additionally, I played a role in educating and assisting colleagues to adhere to processes aligned with WFS policies, fostering a culture of heightened security awareness
-
Customer Service RepresentativeWoolworths Financial Services Dec 2013 - Jul 2017Cape Town Area, South AfricaI played a key role in efficiently capturing and updating customer profiles, ensuring accuracy and completeness. Proficiently explained product features and benefits, providing assistance to customers as required. Addressed and resolved customer inquiries related to Woolworths Financial Services (WFS) accounts, consistently maintaining a high level of customer satisfaction. Managed escalations with the goal of delivering appropriate and effective solutions
-
Co-OwnerMaverick Trading 513 Aug 2009 - Mar 2014Brackenfell, Cape TownI played a pivotal role in establishing and managing the sourcing and selling of industrial tools and safety equipment, contributing to the diversification of the company's product portfolio. I oversaw sales, marketing, stock control, and efficient product dispatch, ensuring optimal inventory management. Additionally, I conducted comprehensive bookkeeping, maintaining accurate financial records and ensuring fiscal responsibility. Successful initiatives were undertaken to create and maintain brand awareness, enhancing our market presence. I also cultivated and managed strong customer relationships, fostering loyalty and satisfaction
-
Design Account ManagerDitas Technologies Oct 2008 - Jul 2009Strand, Western CapeI oversaw and managed the accounts of all graphical and web projects, ensuring seamless project execution. I designed graphical mock-ups tailored to customer requests, combining creativity with client specifications. As a key member of a dynamic small team, I played an integral role in ensuring adherence to deadlines and maintaining a high standard of project delivery. Conducted meetings with clients to plan and discuss current and future projects, fostering strong client relationships. Additionally, I tracked all outsourced projects to ensure schedules were met, maintaining quality and efficiency. Provided first-line systems support, addressing and resolving issues promptly -
Advertising & Design CoordinatorCellc / The 3Rd Network Aug 2007 - Sep 2008Brackenfell, Cape TownI orchestrated the design and oversight of diverse marketing materials, spanning newspaper adverts, prints, radio, websites, brochures, and flyers. Demonstrated expertise in managing the marketing budget while ensuring cost-effectiveness and high-quality deliverables. Collected and curated printed samples, contributing to a comprehensive portfolio of successful marketing collateral. Formulated and executed dynamic marketing plans, aligning strategies with organizational objectives. Additionally, I updated and maintained the company website, ensuring alignment with sales and promotional activities for a cohesive online presence. Managed social media platforms, including creating engaging posts, establishing posting schedules, providing customer feedback, and coordinating online competitions.
-
Position: Design & Advertising CoordinatorDuroplastic Group Feb 2004 - Jul 2007Brackenfell, Cape TownI spearheaded the creation and maintenance of the company’s digital presence, managing websites, adverts, point of sale, promotional items, and corporate identity. Developed and executed marketing strategies that contributed to the company's overall growth and market positioning. Collaborated with advertising agencies, efficiently overseeing all outsourced projects for seamless execution. Conceptualized engaging exhibition displays, enhancing the company's presence at events and trade shows. Managed and optimized online campaigns, actively collecting and leveraging feedback for continuous improvement
Jacques De Waal Education Details
-
Allenby CampusWeb Page, Digital/Multimedia And Information Resources Design -
Shaw AcademyProfessional Photography
Frequently Asked Questions about Jacques De Waal
What company does Jacques De Waal work for?
Jacques De Waal works for Woolworths Financial Services
What is Jacques De Waal's role at the current company?
Jacques De Waal's current role is Versatile innovative problem-solver with a wide range useful trick up my sleeve. :).
What schools did Jacques De Waal attend?
Jacques De Waal attended Allenby Campus, Shaw Academy.
Not the Jacques De Waal you were looking for?
-
1yahoo.com -
-
1offerzen.com -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial