Jacques De Waal Email & Phone Number

Cape Town, Western Cape, South Africa

In the role, I managed the processing and fulfillment of customer information, ensuring strict compliance with regulatory standards, particularly the FICA ACT. I implemented efficiency measures that reduced the overall workload associated with documentation. My responsibilities included handling various channels of customer information—emails, calls, and captured files. Facilitating communication between customers and internal stakeholders for correct documentation submission was a key aspect of my role. I also took charge of identifying and reporting any suspicious or unusual behaviors in line with regulatory requirements."

Cape Town, Western Cape, South Africa

I played a pivotal role in achieving first-line resolution by efficiently capturing and updating customer profiles, ensuring accuracy and completeness. Collaborated with diverse teams to contribute valuable insights and formulate strategies for project solutions. Proficiently communicated product features and benefits, providing immediate assistance to customers and resolving queries during the initial contact. Managed and resolved all customer-related inquiries and escalations, consistently maintaining a high standard of customer satisfaction

Cape Town Area, South Africa

I was responsible for managing access controls, ensuring appropriate access based on users' roles to enhance overall security measures. Proactively addressed and resolved access-related issues, optimizing the user experience. Configured and set up user accounts within defined parameters for specific systems, streamlining efficiency and security protocols. Investigated, escalated, and promptly alerted on any non-compliance activities within Woolworths Financial Services, maintaining a vigilant stance on security. Conducted annual access recertifications, ensuring accuracy and implementing necessary changes in line with security protocols. Additionally, I played a role in educating and assisting colleagues to adhere to processes aligned with WFS policies, fostering a culture of heightened security awareness

Cape Town Area, South Africa

I played a key role in efficiently capturing and updating customer profiles, ensuring accuracy and completeness. Proficiently explained product features and benefits, providing assistance to customers as required. Addressed and resolved customer inquiries related to Woolworths Financial Services (WFS) accounts, consistently maintaining a high level of customer satisfaction. Managed escalations with the goal of delivering appropriate and effective solutions

Brackenfell, Cape Town

I played a pivotal role in establishing and managing the sourcing and selling of industrial tools and safety equipment, contributing to the diversification of the company's product portfolio. I oversaw sales, marketing, stock control, and efficient product dispatch, ensuring optimal inventory management. Additionally, I conducted comprehensive bookkeeping, maintaining accurate financial records and ensuring fiscal responsibility. Successful initiatives were undertaken to create and maintain brand awareness, enhancing our market presence. I also cultivated and managed strong customer relationships, fostering loyalty and satisfaction

Strand, Western Cape

I oversaw and managed the accounts of all graphical and web projects, ensuring seamless project execution. I designed graphical mock-ups tailored to customer requests, combining creativity with client specifications. As a key member of a dynamic small team, I played an integral role in ensuring adherence to deadlines and maintaining a high standard of project delivery. Conducted meetings with clients to plan and discuss current and future projects, fostering strong client relationships. Additionally, I tracked all outsourced projects to ensure schedules were met, maintaining quality and efficiency. Provided first-line systems support, addressing and resolving issues promptly

Brackenfell, Cape Town

I orchestrated the design and oversight of diverse marketing materials, spanning newspaper adverts, prints, radio, websites, brochures, and flyers. Demonstrated expertise in managing the marketing budget while ensuring cost-effectiveness and high-quality deliverables. Collected and curated printed samples, contributing to a comprehensive portfolio of successful marketing collateral. Formulated and executed dynamic marketing plans, aligning strategies with organizational objectives. Additionally, I updated and maintained the company website, ensuring alignment with sales and promotional activities for a cohesive online presence. Managed social media platforms, including creating engaging posts, establishing posting schedules, providing customer feedback, and coordinating online competitions.

Brackenfell, Cape Town

I spearheaded the creation and maintenance of the company’s digital presence, managing websites, adverts, point of sale, promotional items, and corporate identity. Developed and executed marketing strategies that contributed to the company's overall growth and market positioning. Collaborated with advertising agencies, efficiently overseeing all outsourced projects for seamless execution. Conceptualized engaging exhibition displays, enhancing the company's presence at events and trade shows. Managed and optimized online campaigns, actively collecting and leveraging feedback for continuous improvement

Diploma, Web Page, Digital/Multimedia And Information Resources Design

Diploma, Professional Photography