I have a knack for finding the simplest solution to complex problems. Armed with 16+ years of experience in managing operations and projects in fast-paced technology and communications industries, I'm excited by the endless opportunities to improve, streamline, and innovate.My first senior management operations role was at Spinnaker Software, where my strategies helped grow gross profit by 20% and operational profit by 24.6%. As the Operations Manager at Octotel, I supervise multiple teams and coordinate with various departments. I introduced an alternative customer communication channel and improved the customer contact process which resulted in a 10% (75% to 85%) improvement within 2 weeks in scheduling customers successfully. When I'm not geeking out over operations, I'm looking for ways to grow personally. I find that personal growth, like operations, is about finding the right perspective to solve a problem.If you need advice on streamlining processes, managing teams, or just want to talk about personal growth, feel free to get in touch with me.Skills: Project Management, Strategic Planning, Cross-functional Team Leadership, Change Management, Continuous Improvement, Process Optimisation.
Listed skills include Project Management, Project Planning, Crm, Training, and 51 others.