Jacques Gordon Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

I take pride in my ability to analyze client and industry requirements from a multi-dimensional perspective. By deeply understanding client needs, I ensure that our solutions align perfectly with their objectives.A significant aspect of my responsibilities involves investigating the use of new technologies and assessing their suitability for our clients. This proactive approach allows us to drive innovation both internally within our organization and externally towards our clients, delivering enhanced value and staying ahead of the curve.One of my key focuses is risk management. I meticulously evaluate potential risks and implement robust strategies to mitigate them effectively. By doing so, I safeguard our projects and products against unnecessary risks, ensuring smooth progress and successful outcomes.Managing projects from the design phase through to completion and handover is a core part of my role. I work collaboratively with Product Managers, Divisional Directors, Project Managers, Partners, Clients, and other cross-functional teams to ensure seamless coordination and delivery against agreed priorities. By fostering effective communication and alignment, I ensure that projects are executed efficiently and meet stakeholder expectations.In summary, as a Product Owner and Project Manager, my current role encompasses in-depth analysis, driving innovation, risk management, and successful project delivery. By leveraging my skills and experience, I consistently foster client success and contribute to the growth and achievements of our organization.

Johannesburg, Gauteng, South Africa

I successfully led and managed the Software Support Division, overseeing the delivery of integration services, support services, and IT solutions. My primary objective was to ensure that our services consistently exceeded client expectations.Collaboration was a key driver of success in this role. I worked closely with Product Managers, Divisional Directors, external Project Managers, and cross-functional teams to ensure seamless delivery of projects according to agreed-upon priorities. By fostering effective communication and alignment, I facilitated the timely completion of projects while maintaining a high level of customer satisfaction.As the primary point of contact for integration projects with clients, I provided resources and managed all aspects of project preparation, installation, and system maintenance. By leveraging my technical expertise and project management skills, I ensured that projects were executed smoothly and met the specific requirements of our clients.

Kyalami, Midrand

My primary objective was to ensure the timely and successful delivery of our solutions, aligning them with the specific needs and objectives of each customer.With a strong commitment to customer satisfaction, I actively engaged with clients to understand their requirements and provide effective solutions. I played a key role in addressing high severity requests and issue escalations, ensuring prompt resolution and maintaining a high level of client support.Supporting enterprise client/server and web-based software, I contributed to enhancing the reliability and security of our clients' systems. By providing insightful advice on necessary changes, I helped optimize their IT infrastructure to meet evolving business demands.A vital aspect of my role was research and development, where I continuously explored new features and enhancements to further improve our solutions. By staying up-to-date with industry trends and conducting thorough analysis, I ensured our offerings remained innovative and aligned with client expectations.Coordinating changes and release management, I led the smooth transition of updates to testing and deployment phases. Through meticulous planning and effective collaboration with cross-functional teams, I ensured minimal disruptions and a seamless implementation process.Documentation played a critical role in my work. I meticulously captured clients' requirements and compiled change requests, maintaining clear and comprehensive records to guide project development and facilitate efficient communication.

Kyalami, Midrand

In my position as a Software Support Lead, I served as the primary point of contact for our Sub-Saharan software support customers. I took pride in ensuring exceptional customer service and satisfaction while driving the timely and successful delivery of our solutions to meet their specific needs and objectives.I thrived in addressing high severity requests and issue escalations promptly and effectively, leveraging my expertise to provide timely resolutions and maintain a high level of customer support. My commitment to customer satisfaction translated into building strong relationships and trust with our valued clients.Supporting client/server and web-based software, I provided comprehensive technical assistance to our clients, ensuring smooth operation of their systems. By leveraging my in-depth knowledge and troubleshooting skills, I helped diagnose and resolve software-related issues, contributing to the overall stability and performance of their IT infrastructure.I actively advised clients on changes that would enhance the reliability and security of their software systems. By staying informed about the latest industry trends and best practices, I provided valuable insights to optimize their software setup and mitigate potential vulnerabilities.Additionally, I played an integral role in research and development activities, exploring new features and enhancements that would enhance our software solutions. By actively participating in the innovation process, I contributed to the continuous improvement of our offerings, ensuring they remained competitive and aligned with client expectations.Coordinating fix and release testing, I ensured that software updates and bug fixes were thoroughly tested and validated before deployment. By managing the testing process and collaborating closely with cross-functional teams, I ensured smooth and efficient deployments, minimizing disruptions for our clients.

Kyalami, Midrand

As a Software Implementation Specialist and Support Analyst, I played a pivotal role in implementing, configuring, and testing enterprise transfer of liability software. My expertise ensured the seamless deployment of the software, meeting the specific requirements of our clients.Supporting enterprise client/server and web-based software was a core aspect of my responsibilities. I provided comprehensive technical assistance, troubleshooting issues, and ensuring the smooth operation of our clients' software systems. By leveraging my in-depth knowledge and problem-solving skills, I addressed hardware and network errors promptly, minimizing downtime and optimizing system performance.One of my key contributions was advising clients on changes that enhanced reliability and security. Drawing on my industry expertise, I provided valuable recommendations to optimize their software setup and mitigate potential vulnerabilities. By staying informed about the latest best practices, I ensured that our clients' systems remained robust and secure.As part of my role, I actively engaged in research and development activities. I contributed to the exploration of new features and enhancements, ensuring that our software solutions remained innovative and aligned with evolving industry needs. By staying at the forefront of technological advancements, I played a crucial role in driving product improvement and customer satisfaction.Additionally, I coordinated the fix and release testing process to guarantee the quality and stability of software updates. Through meticulous planning and collaboration with cross-functional teams, I ensured the smooth deployment of fixes and updates, minimizing disruption and maximizing client satisfaction.

I successfully maintained and improved the network infrastructure to optimize performance and reliability. With a strong focus on operational efficiency, I implemented network monitoring, helpdesk, and WSUS (Windows Server Update Services) to streamline support processes and ensure timely software updates.A key accomplishment was setting up an automated backup solution to ensure full disaster recovery (DR) capability for mission-critical servers. By implementing robust backup protocols, I mitigated the risk of data loss and ensured business continuity in the event of system failures or disruptions.To enhance system management and streamline operations, I undertook a thorough cleanup of the Active Directory Organizational Unit (OU) structure and optimized Group Policy Objects (GPOs). This restructuring improved efficiency, reduced complexity, and facilitated better policy enforcement across the network.Desktop support was a critical aspect of my responsibilities. I provided comprehensive assistance to end-users, troubleshooting issues, and ensuring their smooth operation. By addressing technical problems promptly and providing user training when needed, I fostered a productive and efficient work environment.Monitoring and troubleshooting VPN and internet connections were vital components of my role. I proactively monitored network connectivity, promptly identified and resolved issues, and ensured reliable and secure access for remote users. By maintaining stable connections, I facilitated seamless collaboration and productivity across the organization.

I successfully created dynamic and engaging websites using Joomla, leveraging my expertise in PHP and MySQL. I collaborated closely with clients to design front-end interfaces that precisely matched their unique requirements and brand identity.As an IT Support specialist, I provided comprehensive support to several small to medium enterprises. I handled a range of technical issues, troubleshooting problems, and ensuring smooth operations for my clients. By promptly addressing and resolving IT-related concerns, I contributed to maximizing productivity and minimizing downtime for their businesses.Throughout my freelance work, I demonstrated a strong commitment to customer satisfaction, delivering high-quality websites and providing reliable IT support services. My ability to understand and interpret client needs, combined with my technical skills, allowed me to deliver tailored solutions that exceeded expectations.