Jacques Jude Gerald Email & Phone Number

Dublin, County Dublin, Ireland

• Maintained a quality score of 4.5/5 by reviewing and moderating reported content within agreed timelines.• Ensured 95% accuracy in enforcing community guidelines and Terms of Use, maintaining platform safety and content compliance. • Identified trends through user data analysis and implemented improvements, resulting in a 25% increase in user engagement and a 10% reduction in churn.• Resolved 99% of account support requests and reports of abusive content, maintaining platform integrity and user trust.• Contributed to the development of new company policies and procedures by recognizing and escalating patterns and trends.• Reduced false positive rates by 20% or more through fine-tuning of machine learning models and improvement of AI-powered tools.

Dublin, County Dublin, Ireland

• Engaged with customers daily, successfully resolving inquiries during the first interaction and ensuring a smooth experience.• Fostered strong relationships with customers, driving a notable improvement in satisfaction scores to 4.2/5 and contributing to a substantial increase in overall customer satisfaction over recent months.• Handled 80 customer interactions daily, resolving issues within an average of 5 minutes and delivering high-quality solutions.• Swiftly resolved issues and provided personalized service, resulting in a significant reduction in customer churn.

Dublin City, County Dublin, Ireland

• Started out as customer service assistant and got promotion and appreciation for excellent service.• Management of customers and employees.• Efficient management resulting in smooth functioning of unit even on days demanding high performance.• Crisis management.• Experience in using POS software.

India

• Assisted in creating and optimizing content for the company blog, utilizing SEO best practices to improve search engine rankings by 15%. • Conducted keyword research and implemented targeted SEO strategies using tools like Google Analytics and Google Tag Manager.• Managed social media accounts, increasing followers by 20% and engagement rates by 30% through strategic content creation and curation.• Created and executed email marketing campaigns using Marketo, resulting in a 25% open rate and 10% click-through rate.• Analyzed campaign performance using Google Analytics and Tableau, providing actionable insights to inform future marketing strategies.• Utilized A/B testing to optimize website elements, resulting in a 5% increase in conversion rates.

Msc Digital Marketing, Marketing

B.A Applied Economics, Applied Economics

International Business/Trade/Commerce