Jacques Jude Gerald Email & Phone Number

Dublin, County Dublin, Ireland

• Maintained a quality score of 4.5/5 by reviewing and moderating reported content within agreed timelines.
• Ensured 95% accuracy in enforcing community guidelines and Terms of Use, maintaining platform safety and content compliance.
• Identified trends through user data analysis and implemented improvements, resulting in a 25% increase in user engagement and a 10% reduction in churn.
• Resolved 99% of account support requests and reports of abusive content, maintaining platform integrity and user trust.
• Contributed to the development of new company policies and procedures by recognizing and escalating patterns and trends.
• Reduced false positive rates by 20% or more through fine-tuning of machine learning models and improvement of AI-powered tools.

Dublin, County Dublin, Ireland

• Engaged with customers daily, successfully resolving inquiries during the first interaction and ensuring a smooth experience.
• Fostered strong relationships with customers, driving a notable improvement in satisfaction scores to 4.2/5 and contributing to a substantial increase in overall customer satisfaction over recent months.
• Handled 80 customer interactions daily, resolving issues within an average of 5 minutes and delivering high-quality solutions.
• Swiftly resolved issues and provided personalized service, resulting in a significant reduction in customer churn.

Dublin City, County Dublin, Ireland

• Started out as customer service assistant and got promotion and appreciation for excellent service.
• Management of customers and employees.
• Efficient management resulting in smooth functioning of unit even on days demanding high performance.
• Crisis management.
• Experience in using POS software.

India

• Assisted in creating and optimizing content for the company blog, utilizing SEO best practices to improve search engine rankings by 15%.
• Conducted keyword research and implemented targeted SEO strategies using tools like Google Analytics and Google Tag Manager.
• Managed social media accounts, increasing followers by 20% and engagement rates by 30% through strategic content creation and curation.
• Created and executed email marketing campaigns using Marketo, resulting in a 25% open rate and 10% click-through rate.
• Analyzed campaign performance using Google Analytics and Tableau, providing actionable insights to inform future marketing strategies.
• Utilized A/B testing to optimize website elements, resulting in a 5% increase in conversion rates.

Msc Digital Marketing, Marketing

B.A Applied Economics, Applied Economics

International Business/Trade/Commerce