I’m the Service Education Program Manager for Globe, one of the leading telecommunications company gearing to transform the digital Filipino lifestyle in the Philippines. In this role my team takes care of ensuring the customer focused and service mindset is instilled in every employee including our partners. We find new ways in making our curriculum and training modules even more effective through customer immersion, VOC data, and other experiential activities.I’m always interested in talking about customer experience and how it directly affects customer's loyalty and experiences. So feel free to contact me if you’d like to connect.