Jacques Rivera Email & Phone Number

Metro Manila, Philippines

Belmont, CA, US

Belmont, CA, US

Belmont, CA, US

■ Define strategy, objectives, project scope, and business requirements for various new or enhancedprojects and facilitate the successful rollout and adoption of new systems, processes, etc.■ Work cross-functionally with engineering and product management to facilitate rollout of trainingand education on features and functionality in new releases with.

Marina Del Rey, CA, US

• Responsible for sourcing, recruiting, and screening applicants for a variety of technical positions, including software engineers, system administrators, computer programmers, and database administrators
• Reviewed resumes, cover letters, and interview performance.
• Sourced excellent candidates for world-class OEMs, Tier 1s, IT and Engineering, Automotive companies. (Active/Passive Sourcing)
• Worked on complex Automotive Engineering roles (Project Engineers, Mechanical Engineers, Designers, Electrical Engineers and Project Managers etc.)
• Worked very closely with the Hiring Managers, Sales Manager, Recruiting Manager to ensure that the client needs are met in a timely manner.
• Attended daily client meetings, intake calls to review performance and report current status on each requisition.

Makati City, National Capital Region, PH

• Performed as primary interface for Hewlett-Packard Australia with regards to customer escalations.
• Established correct expectations, enforced relief and resolved through effective communication.
• Ensured customer is heard throughout escalation process.
• Coordinated with the customers for developing an escalation management plan as per their requirements, added additional resources for escalation process if required, and developed a detailed technical plan accordingly.
• Initiated hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises.

• Worked as part of a proactive team of highly-experienced, sharp and analytical public relations and investor relations professionals with a proven track record of delivering results without sacrificing integrity.Duties:
• Vonage VOIP, Five9 predictive dialing system, and Godaddy.com: Managed and configured online accounts—created usernames, managed passwords, campaign properties such as assigning users, leads, and call recordings using.
• Responsible for database management and integration using SAGE Act 2005, Five9 predictive dialer and Salesforce.
• Performed hands-on administration, monitoring, and troubleshooting of office-wide Local Area Network and Wireless Area Network.
• Setup PC Linux OS distribution to act as File Server for 20 or more users.
• Assisted in web development, uploading and maintenance of websites, and provided graphic works, soft copy and online fact sheet of clients.

• Conducted interview for incoming applicants. Provided training to new employees from introductory of the company, teaching materials, to the system used.
• Officer in charge in the evening shift. Served as a liaison between the Manager and employees. Lead bi-weekly Team leader’s meeting and monthly teacher’s meeting.
• Provided basic software and hardware troubleshooting. Monitored, gave feedback, presented suggestions, and available software to be used depending on the system’s performance. Installed and updated the operating.
• Conducted coaching to Telephone English teachers and acts upon the complaints made by the students. Submitted weekly reports and performance evaluation to the manager.