Jacques Scheepers Email & Phone Number

Johannesburg Metropolitan Area

Toyota Material Handling (TMH)is a division of CFAO Equipment and manufactures, distributes, and sells material handling vehicles and industrial equipment. Mainly responsible for providing sales and technical support to all Toyota Forklift internal and external customers. Lead two technical teams providing after-sales support, comprising controller and technician teams. Establish strategies to develop client partnerships and ensure high-quality customer interaction and service. Establish departmental strategy in collaboration with the Maintenance Manager to achieve sales growth and increase market share. Oversee the development of multiple departmental budgets.Key Deliverables• Provide pre-sales and after-sales technical support to ensure efficient operation of customer-purchased products.• Address after-sales issues and customer complaints, with customer satisfaction as the priority.• Oversee management of the two departmental teams, providing coaching and mentoring, payroll requirements, and internal and inter-departmental communication.• Develop multiple departmental budgets in conjunction with the respective departmental managers.• Monitor departmental budget and strategic objectives in conjunction with the Maintenance Manager.• Co-ordinate departmental team activities, and collaborate with other departmental teams.• Champion customer engagement and service excellence to ensure customer satisfaction.• Manage team aligned with the budget and departmental strategic objectives, including profitability.• Drive customer service and ensure all actions are aligned with the company’s vision and values.• Ensure team contributions are focused on departmental growth and are aligned with company objectives.

Enertec is an appointed VIP master distributor for Clarios Products, under licence to supply Energizer and Enertec Automotive-branded batteries into South Africa and neighbouring territories. Additionally offer a wide range of quality renewable energy products including inverters, solar panels, and industrial chargers to meet South Africa's growing load-shedding requirements, including Phocos, Schneider, Victron inverters, Enertec Solar Panels, and Delta Q Chargers. Provided specialised sales, technical support and training on GT Megatank products to all renewable energy customers, installers and national Enertec branches. Established strategies to develop partnerships with clients and ensure high-quality customer interaction and service achieving sales growth and increase market share. Reported to the National Technical Manager and the Enertec Chinese team (GT-ESS), and worked closely with the Chinese team that manufactured the Megatank range.Key Deliverables• Provided pre-sales and after-sales technical support to ensure correct customer product selection and efficient operation of customer-purchased products.• Drove technical sales of renewable energy and GT Megatank products.• Addressed after-sales issues and customer complaints, with customer satisfaction as the priority.• Participated and provided product introduction on the market activities.• Coordinated activities between the GT and Enertec technical teams.• Prepared competitor energy storage product analysis and market research to increase competitive market presence.• Championed customer engagements and converted prospects into qualified leads and closed deals to meet sales targets.• Facilitated technical and GT Megatank product training for the Enertec Sales Team, installers and customers.

Johannesburg

600SA, a division of CFAO, distributes and sells material-handling vehicles and industrial equipment. Led the technical department, comprising the battery workshop and technician team. Provided specialised sales, technical support and training to all battery customers and national Industrial Power branches. Established strategies to develop client partnerships and ensure high-quality customer interaction and service achieving sales growth and increased market share. Reported to the General Manager and managed a direct team (30) including 9 direct reports.Key Deliverables• Developed a battery bay costing model resulting in securing 2 prestigious battery bay contracts over strong competitors.• Developed the battery bay business plan for the 2020/21 financial year.• Established departmental service, growth and profitability targets in collaboration with the Operations Manager, improving SOPs, training materials, and documentation.• Monitored and reviewed battery life cycles, creating effective battery management strategies.• Spearheaded the management, costing and quote preparation of all battery bay sites nationally, working closely with OEM suppliers to ensure effective battery warranty processes are in place.• Analysed battery technologies and trends to increase competitive stance in the market.• Facilitated technical training to the Industrial Power, Forklift Sales Team and customers on battery and charger products.

Edenvale South Africa

Kevro is a BRAND-ABLE™ Solutions Business, offering a wide variety of canvasses and solutions that support and build brands. Spearhead the execution of cost optimization opportunities for warehouse relocation and cross-functional business projects. Develop scope, schedule and savings value and liaise with business teams to obtain alignment and drive execution. Key Contributions• Led and engineered multiple business projects and the data-gathering phase of the warehouse relocation project.• Initiated the warehouse management system (WMS) integration by processing and analysing large quantities of data and extracting data to develop business reports.

Benoni Area, South Africa

Led liaison between the end-users and the company, and provided sound engineering and technical advice to operations teams on automotive and industrial battery usage and industrial battery installations. Developed and offered of innovative battery solutions to customers, delivering high-quality sales support to motive power, reserve power, solar power and automotive battery sales teams.Key Deliverables• Established the warranty department and automotive assembly line operations quality performance databases.• Planned and oversaw the relocation of automotive and industrial warrantee claims departments.• Successfully project-managed the purchasing and replacement of industrial claims rectifiers, liaising with suppliers in India to obtain pricing and determine cost efficiency.• Managed and controlled plant modifications, relating to sourcing vendors, quoting, compiling modification documentation, and coordinating work on site.• Conducted site visits to solar power and reserve power installations, as well as motive power customers, to conduct fault-finding investigations on field failures.• Managed the on-site warranty claims department handling both industrial and automotive warranty claims.• Hired, trained and managed warranty personnel.• Reviewed the accuracy of customer-required technical information ensuring follow-up activities were carried out.• Controlled departmental budget expenditure and capital budgets for plant modifications and equipment replacements.

Midrand, Gauteng

Foster wheeler is focused on providing project management services across engineering, procurement and construction activities for the Oil, Gas & Chemicals, Mining, Power & Process and Environment & Infrastructure markets. Led the maximisation of project efficiency and profitability, of Sasol wax expansion project and Sasol Water Recovery growth projects. Key Outputs: Effectively determined project specifications and acquiring the necessary materials for completion. Developed scope and parameters for project design and implementation including documentation compilation and control, drawing reviews, participation in safety studies, and other operational and project support activities.Compiled the end-of-job package for both the Basic Engineering Design Package and Semi-Definitive Estimate of the Sasol Secunda Water Recovery Growth (WRG) project in 2009.

Sasol Wax Durban, Kwazulu Natal

• Reported to the Plant Engineer• Plant modifications – P& ID’s, MOC documentation, equipment design & verification• Modification co-ordinator• Process conceptual design• HAZOP facilitation• Process data capturing, analyzing and decision making• Production stock control• Updating of plant operating procedures as per modification changes.• Workplace NQF assessments

South Africa

• Plant modifications – P& ID’s, MOC documentation, equipment design & verification• Modification co-ordinator• Process conceptual design• HAZOP facilitation• Process data capturing, analyzing and decision making• Production stock control• Updating of plant operating procedures as per modification changes.• Workplace NQF assessments• Operated & supervised various systems within the Durban Supply Centre (U17000 bleaching plant, U89000 blending, wax sweating plant U18000, wax solidification processes U17000)• Worked in the logistics department of 6 months, assisting in production planning

South Africa

South Africa

Master Of Technology Degree (M.Tech.), Chemical Engineering

Chemical Engineering

Bachelor Of Technology Degree (B.Tech.), Chemical Engineering

National Diploma, Chemical Engineering

Education record