Jacques Sredni Email & Phone Number

Bannockburn, Illinois, US

• Stericycle provides regulated medical waste and return management services in the United States and internationally. When I joined the company the Contact Center and the Customer Center areas were an afterthought. I.
• Conducted significant changes to the Stericycle’s Customer Experience processes and technologies resulting in:
• The loyalty index reaching record high levels with gains of 550 base points reaching 73.5%
• NPS increasing to an all-time high (72%, from 51%)
• Raised satisfaction with customer service (81%, from 67%) and loyalty (74%, from 53%), measured by a third party
• Team engagement index reached 78%

London, England, GB

Business Development for Latin America

Frankfurt Am Main, Hessen, DE

MaxBlue was a Deutsche Bank initiative aimed to acquire high tier customers, offering investment products and personalized financial advice mainly through web and phone. I joined the company on the conceptual phase. My main focus was in customer service, customer acquisition, segmentation, campaign management and business-operations integration. Banco do.

New York, New York, US

Orbitall was a spin off from Credicard (see below)

New York, New York, US

Implemented a new Telesales area, including training of CSRs; design and implementation of support systems, integration with other sales channels and budget control. An increase of 600% in sales figures reached in one year (550 CSRs in 3 cities). Implemented outbound telesales; coordination with vendors’ nationwide; design of direct marketing pieces and.

Dublin 2, IE

Worked for the Change Management Services group

Engineering, Industrial Engineering

Negotiating For Success

Networked Life

Master, Integrated Marketing Communications