With over two decades of expertise in the IT, SaaS, and Cloud Computing fields, I've significantly contributed to leading companies like IBM, HCL, Tableau, and Salesforce. As the leader of Tableau's EMEA Technical Support team based in Dublin, I oversee a diverse and successful team dedicated to providing excellent support to our clients and partners. My areas of speciality include strategic leadership, boosting team performance, project management, and handling critical incidents. I am known for my dynamic approach to leadership, which has been proven to elevate team performance. I am analytical, detail-oriented, and excel in high-pressure situations. With an ITIL certification, I am adept at solving problems, developing talent, and seamlessly integrating business insight with technical expertise. My quick adaptability to new technologies, underpinned by a robust technical foundation, marks me as a versatile and effective leader.
Listed skills include Solution Architecture, Cloud Computing, Itil, It Service Management, and 51 others.