Reported to Applications Support and Maintenance Manager, to develop a reporting mechanism to enable the measurement and evaluation of the performance of a third party supplier against defined service level agreements.Lead analysis for inaugurating phase of branding programme

Liaised with Programme Managers and the business to ensure the highest quality of deliverable using standard Project Management toolkit including Project Scheduling, RAID logs and Change Management process.Managed testing teams for a number of challenging strategic projects, co-ordinating testing across project programmes.Developed and maintained relationships with business users and technical staff.Developed a management information framework to ensure that the overall status of testing was visible.

Liaised with Programme Managers and the business to ensure the highest quality of deliverable using standard Project Management toolkit including Project Scheduling, RAID logs and Change Management process.Managed testing teams for a number of challenging strategic projects, co-ordinating testing across project programmes.Developed and maintained relationships with business users and technical staff.Developed a management information framework to ensure that the overall status of testing was visible.

Reported to Manager, Performance Improvement and responsible for collection and analysis of data relating to performance of IT Development and Delivery function (D&D). Collated data for Balanced Scorecard and presented to Senior Management Team. Produced briefing pack for all members of D&D.Project managed package selection for the automation of a Balanced Scorecard for D&D. Followed defined process from requirements definition and initial vendor selection through to package selection and negotiation with vendor. Managed the ongoing relationship with the vendor and further enhancements to the system.Promoted performance improvement initiatives within the department including benchmarking of D&D function and CMMI SCAMPI Level B assessment of process maturity.

Lead team to manage change to a number of diverse, cross-platform systems and integrate them. This project was running to very tight timescales due to changes to regulatory requirements driven by the Financial Services Authority.Evaluated options for point of sale application and produced recommendation report for presentation at board level.Co-ordinated software distributions to field staff laptops, ensuring successful deployment to meet business and regulatory requirements.

Reported to the Sales Director, responsible for the development of application programs using Zenyx’s generic programming language.Provided sales, technical support and training both remote and on site to customers within the UK, Europe and the USA.

Reported to the IT Manager, responsible for the maintenance of existing systems in Delphi and development of new systems using object oriented C++ in a DOS environment.

Reporting to the Technical Director. Member of a team responsible for the development of software for medical diagnostic equipment using C and object oriented C++ in a DOS environment.