I am a talented Customer Success professional, specialising in delivering successful software solutions to construction companies and developers, both at project and enterprise level. I have a strong sales drive, as well as a fundamental grounding in delivering an exceptional customer experience through training, monitoring and communication. In my current role I have been instrumental in setting up and using data to monitor Customer Success and Experience through Auditing, NPS and regular… Show more I am a talented Customer Success professional, specialising in delivering successful software solutions to construction companies and developers, both at project and enterprise level. I have a strong sales drive, as well as a fundamental grounding in delivering an exceptional customer experience through training, monitoring and communication. In my current role I have been instrumental in setting up and using data to monitor Customer Success and Experience through Auditing, NPS and regular touch points throughout the client lifecycle. The aim is always to fully understand the customer and their needs through their journey, looking for upsell and cross sell opportunities, and ensuring the customer renews their software licence fees with us over longer contract periods, reducing churn.I am confident with CRM systems (such as HubSpot) Project Management systems (such as Jira and Confluence) and accountancy software (such as Xero and Sage).I have a determined and analytical mind, capable of being agile, and can apply myself to most challenges. As I have run my own projects within my current role, and my own businesses previously, I possess the relevant management skills to build out and manage a project or team. I am energetic and enthusiastic and have a positive outlook, which often inspires others, and I possess a strong will to succeed in whatever I do. Show less

Zutec have a cloud based database solution for complete building information and asset/portfolio management. The database essentially provides:- An easy to use method to electronically store and manage all of your buildings, asset and portfolio information in the cloud – including Operation and Maintenance Manuals and Planned Predictive Maintenance.- A bespoke solution designed to fit every client/project, as they are all different- Easy integration with other business systems eg.… Show more Zutec have a cloud based database solution for complete building information and asset/portfolio management. The database essentially provides:- An easy to use method to electronically store and manage all of your buildings, asset and portfolio information in the cloud – including Operation and Maintenance Manuals and Planned Predictive Maintenance.- A bespoke solution designed to fit every client/project, as they are all different- Easy integration with other business systems eg. BIM, Document Management- An energy and sustainability management tool if required.- A solution used by Building Owners, Developers, Operators, Contractors, Architects, Sub-contractors, Consultants, Project Managers, and Facilities ManagersLinked to the Database we also have:- Zutec Onsite App – used for Field Observations, snagging and reviewing issues, commissioning and reporting. This allows data/information/photographs/signatures to be captured in real-time via mobile platforms on electronic forms – this information is then synced back to the database and updated immediately.- Zutec BIM Solutions App – 3D model Viewer and BIM Integration tool – which links info from the main Database to an optimised 3D model which links all of the data from the database with the model – including O&M docs etcZutec is not a BIM solution in itself but is BIM and COBie compliant and is a way to bring together information from many different people, businesses, 3D models, spreadsheets etc and put all of that information into a useable format where the data can be accessed, used and updated both in the office and remotely on site, eliminating the requirement for paper documentation, O&M manuals, duplication of paperwork, lost work sheets and much more. Show less

WTE Ltd was a small family owned engineering company.I took on the role after the death of my father in 1996