Jacqui Hawtin Email & Phone Number

Christchurch, Nz

Leading a team of experienced Business Analysts to drive strategic operational transformationinitiatives across the business through continuous improvement optimisation and automation initiatives.

Christchurch, Canterbury, New Zealand

The Process Implementation Lead role is responsible for driving continuous improvement at Farmlands by identifying change impacts to processes and people and ensuring smooth transitions and maximizing engagement. This position requires a blend of change management and soft skills, including information gathering, impact assessments, coaching, and training to effectively implement both short- and long-term operational enhancements. In this role I have actively promoted and enabled strategic transformation by implementing a standardised ‘Ways of Working”, Process Framework and a supporting tool to allow the mapping of current and future states using the Process and Value Chain Framework I developed. This has enabled us to identify and capitalise on opportunities for operational optimisation, digital solutions, and implementation of automated processes to enhance overall efficiency and effectiveness across the organization.

Auckland, New Zealand

In my role, I coached, led, and managed a team of specialists across New Zealand, focusing on enhancing business operations and fostering innovation on a national scale. I ensured the successful delivery of continuous improvement initiatives by driving efficiency, implementing processes, and facilitating performance and technology system enhancements

Auckland, New Zealand

This role included managing inventory integrity by leading and coaching Stock Controllers across all Torpedo 7 locations in New Zealand. I focused on building and embedding operational efficiencies while elevating the customer experience through standardized store practices. By optimizing and standardizing business processes, I was able to enhance overall performance. Additionally, I developed and interpreted reporting to establish meaningful business objectives, ensuring alignment with organizational goals

Auckland, New Zealand

Six month career break to finish the last papers in my degree and complete higher education in Lean Business Analysis before entering back into Change and Business Transformation

Saint Johns, Auckland

Director and Personal Trainer

Auckland, New Zealand

- Sole responsibility for growth and performance of 20-40 staff and 22 clubs across New Zealand.Monitoring compliance aligns with Key Performance Indicators to ensure success is genuine, ethical and safe.- Critically analysing growth and retention processes to develop and implement annual strategies for improvement and business growth.- Identifying and building key business relationships across the industry and network to mutually benefit business growth and health and wellness.- Working successfully across multiple business departments to promote growth across all areas of the business and manage stakeholder expectations.

Auckland, New Zealand

- Working within the Agile framework on four "FIT" initiatives to implement change across the Small Business unit to improve the NPS, profitability and efficiency.- Working with key stakeholders to analyse current systems and processes, streamline them and introduce KPIs and bonus remuneration schemes for sales teams.align compliance with KPI's to ensure behaviour is ethical and use internal analytics to track and report- Logistically implementing New Zealand wide training to up skill staff in Business Banking knowledge to ensure a seamless customer experience.- Managing a department growth project and implementation of new procedures to increase our net promoter score.

Auckland, New Zealand

- Being a member of the wider company's management team.- Introducing KPIs for individual team members, training and tracking progress.- Streamlining internal processes to improve efficiency and sales.- Acquiring new business that contributed to the growth in revenue and market share (growth from 6 sales per month to 20 per month across 18 months)- Supervised and and supported a specialised sales team. Duties included training, budgeting, recruitment and company planning

Auckland, New Zealand

- Advanced Card promotion and selected to be part of efficiency improvement panel in first three months.- Sovereign Home Loan secondment- ASB Sales Success Winner - Top 10- Taking escalated staff and customer queries and high risk transactions.- Sourcing successful sales referrals to achieve personal and team targets, whilst maintaining excellent efficiency standards.- Negotiating rates and restructures for customers and brokers.

Christchurch, New Zealand

- Full-time supervisory and management role in the flagship Jucy branch- Inducting new employees, facilitating on-going training for existing team members, overseeing budgets, rosters and wages- Working with management to implement new strategies and processes- Supporting staff to exceed insurance sale targets- Establishing and encouraging a vibrant team culture