Jacqui Mann Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

Supporting delivery of the Group’s Risk & Controls Self-Assessment (RCSA) embedding programme, with emphasis on People riskAssisting management to identify, assess and manage risks associated with current and proposed business activitiesProviding focussed oversight on elements of Groupwide People risk activity including People Transformation/StrategyProviding specialist advice on the interpretation and application of policies and procedures.Analysis and communication of key risk insights, and recommendations.Continuous enhancement of risk registers and methodologies.Review & challenge of key indicators and tolerances.Stakeholder Engagement

Edinburgh, Scotland, United Kingdom

Providing leadership and subject matter expertise in the development and execution of the Colleague Experience Team's Risk Framework and ownership of the SMCR Fit & Proper Process for Tesco Bank. My role is to ensure the organization is not exposed to undue risks by using Risk management Systems to achieve specific goals within my designated area of the business, and to deliver and embed an excellent risk culture whilst engaging with colleagues to improve risk management within Colleague Experience. Training and upskill of the Risk team to implement improved risk management oversight activity.Supporting Senior Management to manage their risk environment and providing guidance and advice on identifying emerging issues and existing risks.Full review and refresh of the function's key risks and controls to align with strategy.Providing training and coaching to others throughout Colleague Experience, quality reporting, delivering and embedding good risk culture and engaging with colleagues to improve management of Key Risks.Providing specialist advice on the interpretation and application of policies and procedures, resolving queries and issues.

Balancing exceptional delivery for customers on what matters and engaging teams and colleagues, with the needs of the business. My role is to perform oversight and assurance activities over key risks and controls and support management with ongoing improvements to the adequacy and effectiveness of the control environment. Supporting design, implementation and maintenance of Controls Testing Plan. Performing and managing Assurance activities over key controls in place to detect, prevent or mitigate risks, per methodology, to deliver quality, consistent and timely outcomes. I provide guidance and advice to support management to identify potential risk and/or control gaps and to design and implement appropriate and effective controls.Providing expert knowledge and guidance to stakeholders to ensure that risk framework standards are maintained, producing quality reporting detailing agreed actions and follow up activities, and supporting management in delivering and embedding good risk culture whilst engaging with colleagues to improve risk management within Colleague Experience

Newcastle Upon Tyne, United Kingdom

Working with the business to support successful implementation, embedding and ongoing compliance to a robust Senior Management Certification Regime (SMCR) across the AA.Responsible for delivering an effective First Line Assurance Risk Based Monitoring Programme that fits within the strategic objectives of the organisation and the Operational Assurance function with a 12-month planning horizon. Providing adherence assurance against the rules and principles set out by the Financial Conduct Authority (FCA) for the Insurance Broker, Roadside Services and Innovation business units. Delivery of monitoring activities covering processes, policy, people, systems, conduct and practices within The AA and its Third-Party Suppliers. Producing written reports that highlight findings and potential weaknesses, prescribing appropriate corrective action plans with agreed service level agreements with the business.Working with stakeholders at all levels to agree actions and evidence closure whilst providing ad hoc support with investigations, reactive regulatory reviews, projects and any corrective activities as appropriate.Recommending and influencing changes to systems and processes across the business to support continuous improvement of the control framework and First Line Assurance activity.

Newcastle Upon Tyne, United Kingdom

(Following a restructure within TU, my role has been redefined)Leading and managing a professional team in developing and delivering, risk and controls and Quality Assurance activities within claimsDesign implementation and embedding of Operational Risk Framework within Claims including risk incident management, tracking remedial actions and reporting to Risk and Compliance functionsDesign and implementation of a bespoke quality assurance frameworkSupporting both senior and operational claims management team in identifying risk and remedial actions to strengthen our control environment, developing a control framework to ensure effectiveness of controls within the management team’s responsibilityRecommending and influencing changes to systems, technology and processes across the department to support continuous improvement of our control framework and quality assurance activity12 month planning horizon, contributing to strategic planning up to 3 years into the future.Ensuring appropriate career development frameworks and professional development support is available to support continual development within the teamRelationship manager for third party supplier. Responsible for oversight of their audit and risk assurance activities ensuring alignment with Risk & QA Planned activity.

Ensuring the delivery of business objectives, effective systems of work, and high levels of service to customers and other internal and external stakeholders/partners. Responsible for developing and maintaining a range of internal and external relationships.Identifying opportunities for system improvements and enhancements, performance improvements, and evaluating and monitoring outcomes to ensure business requirements are delivered. Report writing, and critical review of reports. Working to tight deadlines in a fast paced and evolving customer facing department. Providing technical project support to colleagues delivering business improvement activity. Responsible for a team of analysts, oversight of Operational Risk, Risk Incident Management, undertaking risk assurance reviews, working with the business units to identify and implement actions in order to achieve objectives in support of the TU StrategySupporting and facilitating staff development and competencyExtremely organised, with a positive and forward thinking approach

Responsible for arranging corporate insurances: Public/Employers Liability, Commercial and Residential Property Insurances, Professional Indemnity, Fidelity, Motor Fleet, Contract Insurance etc.Key contact for the business and tenants in the event of a claimMaintaining relationships with internal stakeholders, and brokers, reviewing tenders, and negotiating insurance renewals. Worked with the Risk Manager to introduce proactive risk management into the business. Conducted risk workshops to identify, evaluate and score strategic risks in each directorate, and tactical risks at an operational level, then providing ongoing guidance and support to agree actions, controls. Regular risk reporting on movements, and actions.

Claims handler working with FNOL, AD, Third Party, Liability, and Total Loss claims.

Policy queries, amendments. Multi-Skilled working on Sales and Service.