Manage an account portfolio of 15-20 Less-Than-Truckload carriers or +$4MM monthly payments Analyze carrier invoices to assist in resolving payment issues Serve as liaison between carriers and booking reps Analyze and resolve pricing discrepancies as compared to carrier pricing agreements and rules 100 tariffs Monitor and manage carrier invoices in review, unbilled, approved, and posted status Follow up on cash application for carrier payments Dispute and/or negotiate pricing settlements with carriers as needed Perform ad hoc carrier and client billing projects Reduce outstanding aging and maintain current account terms. Manage daily caseload by resolving billing disputes and closing cases promptly Judiciously resolve cases timely with both the carrier and client in mind Retrieve, upload and submit carrier invoices for payment Moderate pricing discrepancies arising from rating errors or incorrectly billed invoices Follow up with open items including payment inquiries and billing adjustments with carriersManaging accounts payable using accounting software and other programs Handling accounts payable for separate entities and vendors Analyzing workflow processes Establishing and maintaining relationships with new and existing vendors Ensuring bills are paid in a timely and accurate manner while adhering to departmental procedures Processing due invoices for payments Comparing purchase orders, prices, terms of payment and other chargesProcessing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts

Dock & Warehouse LeadVerify material condition and quantity match documentationPopulate appropriate fields in company’s MRP softwareScan/store documents promptlyCommunicate with 3rd party logistics providers to resolve discrepancies, delaysEnsure proper materials are selected & staged for use in production areasUse company’s coding system to ensure proper adherence to FIFOHandled count & re-storage of unused materialsPrepare all necessary documents for outbound shipments (Packing List, BOL, Commercial Invoice, special labeling, etc.)Handled regular inventory cycle countsSupervised and managed warehouse workers to ensure goods were packed, labeled and stored properly. That they followed Allergen and Temperature control protocols.

Collect and process in a timely fashion the Family Income Information Forms, and maintain records according to instructions given at the beginning of the year.Medical Records: collect, and maintain student medical records in compliance with Schools regulations.Promote and maintain a positive and effective school climate by ensuring that all interactions with staff, students, families, and the public at-large are prompt, efficient, helpful, and friendly.Establish and maintain a professional, cooperative working relationship with all stakeholders including, but not limited, to parents/legal guardians, students, staff, and neighbors.Ensure that proper authorizations are on file in order for school administrators to properly manage the administration of medication to students.Maintain an accurate inventory of office supplies and follow proper purchasing process for replenishment of supplies (including receiving).Serve as custodian of the school office including all student information systems, enrollment and registration systems, etc.Ensure proper visitor Schools policy is enforced.Ensure and maintain quality of office equipment (e.g. copier, fax, etc.).Receive, sort, and distribute incoming and outgoing mail, including deliveries.

Answer inbound calls using a multi line telephoneCheck company voicemail dailyAnswer emails to customers regarding products and shippingWork with warehouse regarding shipmentsMaintaining a positive, empathetic and professional attitude toward customers at all times.Effectively handle customer complaints independently while also determining when they need to be escalated to upper management.Maintain large volume of company customer service emails, replying within the reasonable timeframe set up by company.Receive customer order via phone or email, edit as necessary and enter into the system for processing.Handle customer orders under warranty effectively by obtaining proper documentation and entering orders appropriately.Identify and document trends in company’s products based on information obtained from customers in phone calls, emails and other various reliable sources.Process payments of orders using credit card system and coordinate with billing dept. For invoicing of orders.Track shipments, make labels and manage processes from order to delivery.Communicate with UPS/FedEx occasionally on customers’ behalf for lost or damaged packages.Communicate with the accounting dept. On any necessary credits to customers for returns, damaged or defective products, etc.Work within various internal internet customer portals to process warranty replacement orders and/or answer product questions.Communicate with the warehouse as needed to obtain information on the product as requested by customers and consumers.Respond to customer inquiries and complaints over the phone, via email, and on internet sellers websites.

Assisted on various accountsMade Credit card Payments to terminals, SSL’s, Exam sites, etc. for exam charges/fees/storagePaid and Billed Pier Pass for some accountsUsed FedEx and SprinteX to send out some payments as wellHelped on other Accounts when neededAnswered calls from Forwarders or TruckersTracked and Traced shipments online air, sea, and rail for current locations and to update ETA’sSurrendering of OBL’sSent out 3461’s, ABI Notes, and Packing List electronicallyHandled Billing on each shipmentOther duties as assigned

Assist with airport codes and airfreight billsAssist with processing of air shipments for an assigned base of accountsAssist with duties related to document preparation and traffic coordination required to correctly process export shipments in a cost-efficient manner withinReceive, review, and process export documentation for an assigned base of accounts.Process and follow Shipper’s Letter of Instructions accurately.Prepare and process Airway Bills, Insurance Certificates, Certificates of Origin, Consular Documents, Shipper’s Export Declarations, and Customs Invoices. Process documents through the system.Meet all Company and government deadlines for processing these documents.Prepare and/or send advance notification of shipments and documents to banks, shippers, consignees, destination offices, as required and within Company standards.Arrange, book, and confirm cargo space on aircraft. Coordinate the ordering of cargo to the airport.Close files and distribute documents in accordance with pertinent requirements and in compliance with export standards.Advise supervisor of any problems or irregularities discovered within assigned transactions.Provide excellent and timely customer service by informing clients of the status of their shipments under the direct supervision and advice of the Air Export Specialist or Supervisor

Coordinate purchasing of all inventory required for daily business operation.Perform opening and closing duties which included handling of monies and balancing of register.Motivate staff to execute an exceptional level of service leading to a direct increase in loyal, repeat customers.Coach employees in regards to company products and services, model selling behavior, technical knowledge and methods of connecting customers with the right products.Maintain an environment which met legal standards.Exhibit ability to maintain cleanliness throughout kitchen and dining areas while exhibiting excellent skills in quality customer service to customers.Strong analytical skills and unique knowledge of food services while maintaining excellent managerial experience in food and retail environment.Ensure all operations were consistent and precise in accordance with the café culture.Provide world-class customer service.Accept and excel at all new job responsibilities.Achieved revenue growth in most recent calendar year while driving labor and food costs.Train staff on proper portioning cashiers skills and sanitation.Process all new hire paperwork.Process payroll for café employees.Recruit and interview prospective employees and interns.Efficiently coordinated and led weekly staff meetings.Cross-trained team members to ensure seamless service.Managed daily profits, losses and inventory.Encoded daily/weekly sales reports into system.Exceptional dependability.Speaks Spanish and English.Effectively creates an open environment for employees to express concerns and provide feedback to improve the overall function of the operation.Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.Maintained business property to ensure a good public environment.Oversaw openings and closings including nightly financial deposits.Resolved customer and employee complaints to ensure optimal satisfaction

Prepares and distributes various documents to include correspondence, lists, forms, tables, records, spreadsheets, databases, and reports utilizing various software applications.Performs a variety of administrative functions to ensure efficient and effective operation of the department.Provides quality customer service to internal and external customers.Coordinates various aspects of the Special Donation Programs by educating physicians, patients, donors and the inquiring public about the requirements for the collection, processing and distribution of Therapeutic Phlebotomy Program and of Autologous and Directed Blood donations.Schedule donors, patients and facilitates timely shipments of product.Determines eligibility for Autologous and/or Directed donations.Accepts reviews and verifies potential autologous patients and directed donors according to approved criteria.Prescreens autologous and directed donors with existing deferral history with assistance from the donor counseling staff.Performs all notification to physician of short date and low volume units.Creates and maintains all files/documentation and enters information into the computer for further analysis and generating reports.Communicates with donor center staff with regard to donation request as needed. Reviews the safety of the blood supply with donors

Answered Phones, scheduled appointments, assisted payments with Phreesia Pad for Billing purposes.Verified Insurance Benefits and Eligibility, Precertifications and Authorizations.Collected co-pays, collected past-due bills, explained E.O.B.'s to patients, prepared and explained hardship financial payment plans with patients and then with billing company.Updated e-clinical E.M.R. program and Phreesia program with payments from patients, also all new Insurance cards/ address /phone change, Scanned in all paperwork into e-clinical E.M.R. program.Called patients for appointment verifications.Updated and Renewed process for Medical Records request and received, as well for FMLA paperwork, prepared invoices for requestor, collected payments from requestor.Kept a log of all payments for Medical Records, Head of FMLA paperwork, collected payments from patients requesting paperwork to be filled out, kept a log for payments of FMLA paperwork, and scanned in All FMLA paperwork to keep in E.M.R. file.Directly dealt with doctor for Medical Record preparation if needed and also for FMLA paperwork needed.Translated for Spanish patients nurse calls, appointment verifications, and any procedures being done or needed