Jacqui Moorman Email & Phone Number

Dorchester, England, United Kingdom

As IT Customer Service Manager, I manage the IT Service Desk team and I'm the IT contact for colleagues at all levels across the business. I ensure SLAs are met and monitor statistics, introducing improvements as necessary. I manage all projects which involve the IT Service Desk Team, provide IT support to colleagues and look after the IT asset register.

Dorset, England, United Kingdom

I provide an IT training framework designed to support the goals, strategic plans and objectives of the business. I provide IT training and support on Microsoft Office 2010 & 2019 (365) (Teams, OneNote, Outlook, Word, Excel and PowerPoint), Microsoft Publisher, Canon MFDs, iPads, iPhones and Mitel Telephone System. I develop and present training sessions.

Dorchester, Dorset, UK

I manage the IT Service Desk Team, provide IT training and support on Microsoft Office (Outlook, Word, Excel and PowerPoint), Microsoft Publisher, Texting System, Electronic Document Mangement System, Canon MFDs, iPads, iPhones and Mitel Telephone System. I manage the IT Service Desk ensuring SLA's are met, colleagues receive appropriate help in a timely.

Business/Office Automation/Technology/Data Entry

Education record