Jacqui Oshaughnessy Email & Phone Number

Sidcup, England, United Kingdom

Canary Wharf

Managed the EMEA CDT Team, to include strong leadership, instilling high standards, workload distribution, identification of training needs and career development of staff to ensure a superior level of customer service, tailored to the high volume, fast paced world of the world of FX. Develop and maintain a good customer and working relationship with key stakeholders, including front office, sales teams, E-commerce, FI Risk Management and technology. Facilitating trading for FX Sales & Delta 1 Equities business, as well as trading for FX, Interest Rate Swaps and Credit Default Swaps on e-commerce platforms through a provision of fast response to queries about credit exposure and availability to trade within the firms agreed risk appetite. Successfully managed the expansion of the team into Asia and New York. Created a highly motivated, high performing team, consistently receiving one of the highest VOE scores, receiving positive feedback from Risk and Front Office. Creation and implementation of process documents, knowledge base and training of staff. Managing queries raised as a result of real trade and post trade daily monitoring. Implemented new processes ensuring trading was in line with compliance expectations. SME for complex issues ensuring they are fully resolved. Managed the relationship with key stakeholders by demonstrating an understanding of the key drivers of the business. Reduced data quality issues, identified processes that benefited from automation (BOT), worked with RiskRobotics dev team to document this ready for next steps. Implemented Marginal Gains theory resulting in a significant improvement in overall productivity. Worked on a project to deliver and implement data elements required for the delivery of a new Matching Service, providing enhanced matching functions, enabling more accurate data for reporting between credit and finance. Liaison between finance, risk, operations and technology.

Responsible for analyzing data relating to the trading book (foreign exchange, and secured finance) transactions, producing meaningful analysis of trends and investigating reasons for significant movements to ensure the integrity of the data, analyze trends to identify and address systemic data quality issues.o Monitoring daily and month-end output from the PSE server to determine changes in exposure.o Analysis of exposure calculated using and add-on such as Credit Exposure Factor methodology rather than simulated exposure (pass/fail rates)o Production of data quality graphs and reports for publication to Regulatory reporting team, Risk Analytics and Technology.o Identified ways to improve the number of transactions that can be supported by the server, improved the pass/fail rate, tracked and escalated, and resolved issues identified by working with business and technology partners.o Worked with technology as the business user, during all phases of the software development lifecycle.

Canary Wharf

Responsible for the daily management of the User Support team, ensuring a high level of support is provided to over 6000 users of the Credit and Ops Risk systems globally. o Management of high workload, to ensure all referrals is dealt with through to completion, providing exceptional customer services and exceeding customer expectations where possible.o Identified and improved ineffective processes and controls.o Created and executed a plan to transfer some support functions to Centers of Excellence with the aim to reduce cost, while maintaining the quality of service was still being provided, ensured all controls were in place. o Delivered continuity of business testing across all credit risk systems.o Management of updates to the Global Risk systems website, primary interface with the end users of the risk systems.o Coordinated end–user training for the risk systemso Supervise the process of profile maintenance for all support systems.o Successfully took on the role of GRR Regional coordinator for Europe, acted as subject matter expert, identification and co-ordination to resolve issues with data quality, identified and developed new reports to meet country/regional requirements.

Canary Wharf

Responsible for all aspects of high quality support of 10 different Risk systems, support of over 6000 users globally of Credit and Ops Risk systems, covering a wide range of queries on expected functionality and technical issues. Creation of Access queries, producing reports for business users, testing of new system enhancement, bug fixes and liaison with project managers. Resolve users highlighted issues and escalate to Technology where necessary. Aid users in CRMS, GTS, Risk Managers, Analysis, Relationship Managers and Senior Credit officers. o Management of high workload, to ensure all referrals is dealt with through to completion, providing exceptional customer services and exceeding customer expectations where possible.o Managed of junior system analysts, identified training and development needs, and provided training.o Analyzed and interpreted data from the Risk systems, making comparable analysis recommending solutions. o Prevented recurrence of database and user problems, by analyzing problem management records. (FAQ’s / Knowledge base).o Sound understanding of Credit and Operational Risk businesses and associated system processes.o Prioritization of high workload effectively through using time management techniques and escalation of issues where necessary.o Ability to interface between business users and technology teams at all levels.

Lewisham

Key responsibilities were to manage a team of 20+ associates, focusing on the attainment of service levels, and excellent customer service. Compiling and analyzing productivity statistics, to monitor and re-engineer processes to deliver high quality and cost effective customer service across the division.