Jacqui Souter Email & Phone Number

New Zealand

Property Management

Auckland, New Zealand

Residential Property Management • Handles the management of a portfolio of residential properties ensuring the maximum value of the property through inspections, letting, maintenance, rent collection, rent reviews and all other aspects of property management.• Delivers excellent service and liaises equally to owners, tenants, contractors, and other related agencies.• Provides risk management to clients by ensuring compliance of rental properties with the latest tenancy laws and represents owners during tribunal hearings.• Efficient in using PM software like Palace, Maintenance Manager, Tenancy Portal, Viewing Tracker Safety seek, • Attending property viewing, processing applications, reference check, signing contract, regular inspection, updating owner• Works closely with MSD Reviewing health and safety requirement and implementation related to property management.

Germiston

Property Management of all propertiesDebtors and CreditorsDebt CollectionsLeasingBank ReconciliationsReconciling Loan accounts between the propertiesReporting to Advocate and Auditor regarding the running of the businessOrganisation and Administration Skills: Excellent prioritizing skills, paying attention to detail, with qualification, training and background in financial management, budgets, office management and reporting to shareholders.I was able to salvage numerous Leases between KLP and government agencies, that were not running favorably and would have been terminated. I implemented records to updated on an ongoing basis on when tenders where due, purchase orders had been signed and Leases signed and returned. I was also able to communicate with the various departments to smooth the process and meet the stringent requirements set out by the municipalities for each individual Leased premises under that portfolio, the system assisted with pre warning of an upcoming Tender/Lease expiry to prevent a last minute pressured situation arising.I negotiated with residential tenants that had complaints regarding the over changing of utilities, I investigated, reviewed, negotiated, explained and incorporated a prepaid metering system where possible, I further developed a system that could reflect the charges to the tenant against the municipal charges to cover all parties, this assisted with the tenants understand what they were being charged for and how the charge was calculated, by taking these steps we had much happier tenants which achieved an improvement on the return on rentals, extended Leases and gave an increased referral rate.Technical Skills: Bookkeeping Diploma, MS Office (advanced), Quickbooks (Accounting software), Pastel (Accounting Software), Sage VIP Payroll, Autocad, Health & Safety training, First Aid & Firefighting training.

Project managed and assisted project management on various properties that Steven Gottschalk is Landlord and Value Logistics are tenants, including revamps, maintenance and demolitions on properties.Managed Maintenance program on all generators and fire systems.Conducted procurements on projects.Conducted regular Site evaluations and inspectionsSchedule repair and maintenance items as per the clients mandateAssist and draw up budgets on projectsManage on and off site contractors and staff.Ensuring the processing of payments where appropriately processed and reconciled.Managed Invoicing function for Tenants.Worked closely with Leasing agentsProperty Management & Administration Skills: A skilled Property Manager with vast experience in especially the commercial property management industry with high-net worth clients. Expert at management maintenance, requirements, negotiating supplier agreements, management and monitoring of leasing agreements and commercial property tenancy law, debt collections, financial analysis and reporting and sourcing new marketing opportunities and improvements. Communication & Client Relationship Skills: Resilient, commercially savvy, with excellent ability to work with people from various backgrounds in a changing environment (Africa), with refined abilities to communicate with both high-end tenants and high-nett worth landlords, verbally and in written communication, resolving conflict, negotiating terms, leases and agreements, and with vendors, site contractors and suppliers for favourable conditions, and progress on maintenance and asset management work.

Helvetia House, Germiston

Financial responsibilities included Vat returns, Provisional tax returns and keeping up all statutory requirements. Attending/arranging meetings AGM’s and other statutory requirements for the on-going requirement for a company with shareholders.Reporting to shareholders annual budgets, monthly reports/forecasts and arrearsInsurance matters including claims and valuationsImplemented QuickBooks accounting system and implementing VIP payrollOverseeing accounts receivable and accounts payable.Maintained asset register.Staff managements- Doing full payroll and items relating to staff including PAYE returns, Workmen’s Compensation return, Allocating Skills training. Allocating jobs relating to maintenance of the Property. Implementing of policies and procedures to all changes in legislation regarding labour laws and handling disciplinary procedures when required. Full Building MaintenanceTenants liaisons, Showing tenants space, space planning and concluding rental agreements, Checks on Fica documents and drawing up Leases, keeping on top of accounts, overseeing if accounts are paid with following up on difficult debts, handing over to lawyer or/and listing on ITC. Coordinating all requests from Tenants and their requirements. Relationship manager.Property valuations and budgets. Marketing vacant space.Procurement for various items required for the maintenance of the premises.Co-ordinated and Managed maintenance and upkeep of electrical, mechanical, air-conditioning, cleaning, gardening, plumbing and Fire equipment.Negotiating with signage companies for advertising on site.Supervised projects within the premises

Helvetia House

Office administrator, bookkeeper and Tenant relationship managerCashbook and Cash ReceiptsReconciliation and Ledger activities, Profit and Loss Statement, Schedules and liaison with the auditorsSalary and Wages on Accpacc (30 employees)Staff Liaison and managed cleaning staff dutiesManaging Tenant queries and all escalations on accounts

Properties And Facilities Management (Pfm)

Property Management and Maintenance Financial Management and Valuations, Budgets Law of Lease and Tenant Relations Facilities Management

Diploma, Intermediate And Advanced Finance

International Business Institute (IBI) Diploma in Bookkeeping with distinction)

Physiatrics Diploma, Physical Therapy/Therapist, Completed

Academic, Matric

Activities and Societies: Hockey, Athletics, Tennis English, Afrikaans, Mathematics, Biology, Geography, Accounting