Jacqui Webber Email & Phone Number

Birmingham, West Midlands, Gb

Centros Único is a leader in high quality advanced and medical aesthetic treatments. We specialise in laser hair removal and a wide range of facial and body treatments for men and women.

Birmingham, West Midlands, Gb

Development and implementation of company strategy across 34 clinicsMonthly presentation to the board on the operational performance of the businessDriving client retention through the delivery of a great client journey experienceManagement of an NHS contract , managed through links with local Clinical Commissioning GroupsInfluencing a workforce of over 300 employed staffManaging key relationships with Medical Directors, consultants and doctors who work for the business under practicing privileges SIRO: Senior Information Risk Officer, responsible for the ownership of the Information Risk PolicyResponsible for health and safety standards being in line with company policy and CQC guidelines

Formulation and implementation of a business turnaround strategy for 12 unprofitable clubsManaging financial achievement of 8 clubs through the P&L with an annual turnover of £6.2mMonthly presentation to the owner and investors on the financial and operational performance of the business Implementation of a retention strategy to stabilise membership, which included a review of the customer journey/experience and the introduction of member programming. Satisfaction was measured through member feedback, attrition rates and mystery shopper surveysImplementation of club audit process in line with franchisor requirementsCreation and implementation of sales and marketing strategy, including the rebranding and re-launch of the businessIntroduction of core values along with the integration, management and development of a team of over 250 people across 8 clubsIncreasing profitability by 22%, through increased sales and reducing overheads by 10% through cost control and supplier negotiations

Hatfield, Hertfordshire, Gb

Responsible for the management & achievement of financial targets through the P&L, with an annual turnover of £4.7mReview of a business in decline and implementation of a strategy to increase membership and turnoverReview of the ancillary sales opportunities through food and beverage and programming. This included rebranding the members food and beverage area and driving additional fitness programming for members including swimming, personal training, weight management and stress management. These activities increased ancillary revenue by 18% in the first year.Implementation of Health & Safety systems which increased the HSE and internal audit scoresManaging and leading a team of over 150 staffGeneral Manager LeicesterApproached by a Director to join Next Generation who was looking to purchase David Lloyd and looking to build a bank of senior managers to help with the transfer of business. Once the purchase completed I was relocated to David Lloyd, Bushy.

Gb

Club Director Royal Berkshire Responsible for the financial management of the business to achieve targets through the P&LProject management of a £1.5 million refurbishmentInvolved in the sale process of business by meeting venture capitalist/prospective buyers on site and presenting detail of the business and opportunitiesClub Director WarwickshireRelocation to Warwickshire club and responsible for the turnaround of an underperforming business. General Manager Collingtree, NorthamptonApproached by my Regional Director who had previously worked at LivingWell to manage and turnaround an underperforming club. After 12 months the club was running at a profit and membership increased by 20%. I was awarded Club Manager of the Year and promoted to Club Director.

Senior General Manager Milton Keynes Promoted to manage the flagship health club in Milton Keynes at a time when a major competitor was opening a new facility near to the LivingWell Club. I successfully managed to maintain and grow the membership through a customer focussed strategy, refurbishment and improved programming for members.General Manager Glasgow, Sheffield, Newcastle-upon-Tyne All three clubs were new openings which I managed from handover of the building, including, set up of business, pre-sale, local marketing and PR through to the successful launch/opening and operationFull responsibility for the achievement of targets and management of the P&LRecruitment and training of a new team whilst engaging them in the company core values

Leicester, Leicestershire, Gb