Jacqui Wright Email & Phone Number

Australia

Responsible for managing strategic commercial partnerships for Qantas Loyalty, including Expedia, Airbnb, Viator experiences, and Tourism Boards globally.

Sydney, New South Wales, Australia

The Big Red Group an experience network in Australia and New Zealand with leading brands, Red Balloon, Adrenaline and Experience Oz.Spearheaded a new membership loyalty program, Perkmates, for the tourism and experience industry designed for Operators as a key component of the supply value proposition. The program was designed to reduce operational costs; provide a unique loyalty and rewards membership to attract and retain staff; and operate as a new distribution channel for industry deals.• Identified and established product-market fit.• Created a targeted pipeline to secure new product offers.• Established strategic approach and financial SaaS model, built to scale.• Created pipeline sales, procured national commercial partnerships including 10+ ASX companies.• Implemented processes for measurable efficiencies of operations, sales, and marketing• Collaborated with Product and Development to implement user experience (UX) uplifts and user interface (UI) enhancements.• Engaged agency to create a brand identity and legal representation for registered trademarks and relevant URLs to protect the brand's intellectual property.Key Achievements• Procured and implemented partnerships with EG Ampol Fuel, Optus, JB HI-FI, HCF, Ignite Travel, East Coast car rental, H&R Block, W-Pay Woolworths Group, Neat Ideas, Gift A Restaurant, Blackhawk, The Iconic and Snapfish. • Secured relationships with IVE printing, Mclardy McShane, Optus NBN and Entertainment Book• Managed industry event sponsorship for GayTE at Tourism Australia’s ATE conference.• Participated in ESG working groups, consulting on sustainability and reconciliation.• Partnered with Hardie Grant Media to design and deliver the new Experience Oz multi-media magazine, to be scaled nationally, driving sales through local agents and tourism centres.

Australia

Operating on behalf of Australia’s Auto Clubs, Australian Motoring Services (AMS) provides procurement and loyalty marketing to the Auto Clubs in Australia underpinning the rewards and travel programs to create invaluable savings and offers for members.General Manager – Commercial Partnerships• Senior Executive responsible for procurement and management of travel & and retail loyalty partnerships for the Auto Club member benefits programs. • Managed the Tokio Marine travel insurance partnership of a $77M Book through white label products for the auto clubs. • Collaborated with cross-functional teams in the auto clubs and stakeholders to leverage national buying position and drive member usage.• Accountable for P&L performance, handling dynamic changes in the current environment of COVID-19 driving a unified strategic direction for auto clubs to drive growth.• Initiated partnerships with Australian national and state tourism bodies to support the domestic recovery.• Optimised results through data-led marketing initiatives. • Diversified product offering through procurement of new partnerships and tactical offers.Key Achievements• 30% growth in partner revenue and 18% increase in member engagement. • Procured and implemented 30+ branded gift card offers via Blackhawk Network and Club Connect. Led steer-co to deliver MVP and go-to-market launch.• Won a partnership with Tourism Australia, aligning the State Auto Clubs in a national domestic tourism recovery campaign during COVID-19. • Re-contracted national 3-year partnerships with Thrifty, Repco & Woolworths.• Managed the new SIXT car rental partnership and transition from Thrifty.• Won a new national contract with Luxottica.• Volunteered as a member of the employee engagement focus group, identifying areas of support and implementing new employee initiatives to drive loyalty and engagement.

Sydney, Australia

Entertainment Membership provides members exclusive offers on dining, travel, activities, shopping and more whilst connecting merchants with our loyal and long-standing members to date, raising over $90 million for fundraisers and local communities.General Manager – Travel & Leisure • Executive leader accountable for P&L performance, delivering growth and profitability in the Hotels, Travel, Experiences & Retail • Managed hotel and car rental partnerships and oversaw the OTA’s• Led and mentored business development and market managers in NSW, VIC, QLD & NZ• Procured product partnerships globally and represented at tradeshows in Singapore, Dubai, China, Malaysia, Hawaii, New Zealand, and Indonesia• Implemented a data-led approach for successful marketing campaigns to maximise success. Key Achievements• Responsible for $4.2M revenue to the business.• Procured partnerships with Emirates, Virgin Australia, British Airways, Air NZ, Hawaiian Airlines, David Jones, Minor Hotels, One& Only Hotels, JB-Hi-Fi, Blackhawk Network, and AAT Kings. • Implemented new car rental aggregator, mycarbookings.com.au.• Developed tourism partnerships with sponsorship funds.• Awarded Outstanding Performance and Outstanding Team Performance. Celebrated the success of my team members, of which 6 received outstanding individual contributions to the business.

Managed national partnerships. Contracted, negotiated & executed digital & print marketing initiatives for the Travel, Leisure & Retail partnerships throughout Australia & New Zealand. Achieved measurable sales & marketing deliverables through tactical campaigns, renewing and winning new business. Responsible for procurement and product delivery of national print and digital memberships.-Won new aviation partnerships with Emirates, Virgin Australia, Hawaiian, Jetstar, BA, Air NZ. As well as tours and attractions with Australia Zoo, SeaLink, AAT Kings, Trafalgar, Currumbin Wildlife, Village Road Show Theme Parks, Merlin Group. - signed national marketing partnership deals with global hotel chains eg. TFE, Hilton, Oaks.-Initiated the first luxury hotel edm resulting in the best performing hotel offers in the history of the partnerships. -Initiated the first theme park ticket and Entertainment membership package campaign, resulting in highest growth for ticket sales during that period and accommodation stays.-Contracted leading domestic luxury brands such as One&Only, Lizard Island, Palazzo Versace.

Australia

Hilton Hotels & Resorts is a global brand of full-service hotels and resorts and the flagship brand of American multinational hospitality company Hilton. Regional Marketing Manager, Customer Loyalty • Reporting into Singapore Asia Pacific Office, managing the Hilton Honors loyalty program for Australasia’s leading partnerships with Qantas Frequent Flyer, Virgin Australia’s Velocity, Air New Zealand Air Points, AMEX, David Jones and Avis.• Oversaw regional consistency to maintain brand standards.• Worked collaboratively with internal and external stakeholders to procure exclusive tactical offers to drive engagement, loyalty, customer retention and incremental revenue. • Trained and developed hotel reservations, sales, and front office teams in Australiasia and implemented service-level standards.• Represented the region at global conferences.Key Achievements:• Signed Virgin Australia Velocity partnership, first new partnership for the region in a decade.• Increased Hilton Honors revenue in Australasia YOY by $12.7M (31.7%).• Increased Hilton Honors accommodation stays by 29.5%.• Negotiated and implemented an AMEX redemption project, increased profit by $62K.• Generated an additional 16,760 Qantas member stays 44.5% increase YOY.• Programme Awards: Freddie Awards for Asia Pacific - Best Customer Service; Best Bonus, most improved customer satisfaction. Additionally, placed second in APAC for Best Award; Best website; and Best elite level programme.

Australia

Representing Hilton globally for outbound leisure & conference business. Managing relationships with Consortia as well as Meeting Incentive Conference & Events (MICE) Agents. Proposing, negotiating & winning business to Hilton properties worldwide. Educating travel agents and hosting international familiarisations for corporate travel bookers in partnership partnered with airlines and their preferred consortia. Achieved KPI’s in new business exceeded targeted revenue growth by 18%.

London, United Kingdom

Responsible for managing a corporate account portfolio. Winning new business and re-contracting existing business. Increasing the volume room nights at a high yielding rate & winning conference business. Achieving revenue growth in the corporate and conference sector to the hotel directly. Exceeded revenue growth by 20%.

London, United Kingdom

Business Development Manager at Le Meridien Sydney for 12 months. Transferred to Le Meridien Gatwick and Le Meridien Russell Square in London. Responsible for managing major corporate clients for accommodation, groups and conference events. Contracting new and re-contracing existing business. Exceeding all KPI’s on new business and revenue growth for existing accounts.

Sydney, New South Wales, Australia

Managed a portfolio of 1,000 SME clients by phone at Qantas Corporate Sales Teleservicing. Negotiated preferred travel rates for clients with a spend of upto $1MIL on air travel. Referred business to Qantas aligned travel agents such as Corporate Traveller, CTM, Amex preferred agents. Promoted to Team Manager, managed a team of 5 in the Business Development Team. Seconded to Communications Manager for 9 months, responsible for sourcing content, editing & distributing the Qantas Corporate newsletter reach 20,000 and Rio Tinto Qantas newsletter, working directly with a creative agency, circulation 10,000 (distributed directly to recipients by fax).