Jacqueline Armstrong Email & Phone Number

Lebanon, Tn, Us

Nashville, Tennessee, United States

Roseville, California, United States

Led a team of baristas and staff in daily operations to maintain consistent high-quality coffee and food service.Implemented cost-cutting measures in inventory management, resulting in a reduction in overall expenses by 10%.Successfully recruited and hired a team of 14 employees, resulting in a 50% reduction in turnover and an increase in overall employee satisfaction.Conducted regular training sessions to ensure all staff was knowledgeable on product offerings and menu items.Maintained high standards of cleanliness and safety to create a welcoming and hygienic environment for customers and staff.Improved employee engagement and retention by fostering a culture of authenticity, respect, dignity and integrity.Maintained financial records and prepared reports on sales and expenses for district managersAssisted in creating and managing budgets, meeting financial targets and achieving profitability goals.

Roseville, California, United States

Collaborated with vendors and suppliers to ensure timely deliveries and the highest quality products.Provided exceptional customer service, resolving customer complaints and ensuring their satisfaction.Assisted in creating and managing budgets, meeting financial targets and achieving profitability goals.

Roseville, California, United States

Conducts store openings and closings with the utmost professionalism, addressing any issues that may arise and demonstrating a strong sense of pride in the business.Ensures that all financial transactions are handled accurately and that service standards are consistently met.Inspires the team to continually seek personal and professional growth opportunities and development.Creates a supportive and engaging environment that attracts, retains, and develops the highest caliber of baristas.

Cambridge, Massachusetts, United States

Developed and executed recipes for a variety of baked goods, including bread, pastries, and desserts.Maintained high quality standards for all baked products by overseeing ingredient sourcing, production, and quality control.Managed the baking team and scheduled shifts to ensure sufficient staffing levels during peak times.Collaborated with the pastry chef and other kitchen staff to create menus and specials that appealed to a diverse customer base.Maintained accurate records of inventory, production, and waste to reduce costs and increase profitability.Coordinated with other departments to ensure timely delivery and availability of baked goods for events and catering orders.

Menlo Park, California, United States

Designed and created custom cakes and desserts for special events such as weddings, banquets, and parties, incorporating creative and innovative ideas to meet specific customer needs.Developed seasonal menus and daily specials that incorporate locally sourced, fresh ingredients and feature a variety of textures, flavors, and presentation styles.Maintained accurate records of inventory, production, and waste to reduce costs and increase profitability.Trained and mentored junior pastry staff, providing guidance and coaching to ensure high-quality products and efficient kitchen operations.Stayed up-to-date on industry trends and innovations, incorporating new techniques, ingredients, and designs into the pastry creation process when appropriate.Demonstrated exceptional customer service and communication skills when working with customers, ensuring their needs were met and exceeded.

Roseville, California, United States

Assisted in the coordination and execution of catering events, including menu planning, venue setup, and event logistics.Worked collaboratively with the catering and events team to ensure that all events were executed flawlessly and exceeded customer expectations.Provided exceptional customer service to clients, responding to inquiries in a timely and professional manner.Assisted in the management of inventory and ordering of supplies to ensure that all events were fully stocked with necessary equipment and supplies.Acted as a liaison between clients and vendors, negotiating contracts and coordinating logistics to ensure smooth execution of all events.Conducted research on industry trends and best practices, providing recommendations to the team on new and innovative ways to improve the catering and events business.Participated in event setup and breakdown, ensuring that all areas were cleaned and maintained to the highest standards.Assisted in the preparation of proposals, contracts, and other documentation required for client engagements.Managed social media accounts and created content to promote catering and events services to a wider audience.Gained experience in event planning and execution, catering operations, customer service, and vendor management in a fast-paced, high-volume environment.

Bachelor'S Degree, Entrepreneurial And Small Business Operations

Associate Of Arts - Aa, Professional Studies Of Culinary Arts Management