MEET JACQUI: - After many years working in and running contact centres, I joined ReynoldsBusbyLee in Jan 2023 to follow my passion to deliver better service and outcomes for customers in vulnerable circumstances. I work across vulnerability in both the commercial and charity sectors. Co-founder of DMA’s Vulnerable Customer Working Group. OUR CLIENTS: seek out our consultancy and training services because they are • Not recognising their vulnerable customers early enough• Non-recognition or failure to provide reasonable adjustments is creating vulnerabilities• Not delivering consistency in service to vulnerable customers• Unsure how best to support staff members handling contacts with vulnerable customers • They are concerned about rising complaints or the risk of regulatory fines OUR SOLUTIONS• Consultancy and Support• Review & Recommend – providing an external lens for our clients. Reviewing their consumer communications across all contact channels & policies then reporting back with clear and practical recommendations• Bespoke training for customer / supporter facing teamsI thrive finding solutions that benefit our clients and all of their customers including those in vulnerable circumstances. Our team of consultants work collaboratively to identify our clients pain points and, to develop and implement practical solutions. Our work leaves our clients able to confidently and consistently service their vulnerable customers delivering good outcomes.Since 2016 we have delivered Vulnerable Customers training for corporate clients and members of the DMA / IDM. LET’S TALK – To find out more about our work at RBL, ring the bell on my profile to get notified about my posts. Message me on LinkedIn, send an email to jacqui@reynoldsbusbylee.com or phone 020 3637 0966.SPECIALITIES – Vulnerable Customers Consultancy & Training – Telemarketing – Sales & Marketing – Contact Centre Management – Building & Supporting Teams – Mental Health First Aider – Suicide Awareness Trained. OUTSIDE WORK – Love Rugby Union – Spending time with family & grandchildren – Travelling to wonderful places – Passionate about music, enjoy going to concerts – Drinking and eating with friends & walking. I am a dementia friend and volunteer for Acorns Children’s Charity (your local children’s hospice) based in the Midlands. I am secretary for a local community club.