Jacqui Dominy Fcmi work email
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#ONO | Board Level Director | Chief Operating Officer | Operations Director | Leadership | Scale & Transformation | Programme Management | CX | Strategy | M & A | Systems & Integration | Organisation Development | #ONOAn accomplished C Suite Leader & Board Director; Chief Operating Officer, Operations Director & Customer Service Director, successfully directed day to day Operations, Customer Experience / Success, delivered Global Projects and led Change & Transformation initiatives. Experienced multiple private equity and FTSE 100 Acquisition & Mergers and high growth series B tech business & scaling SME's.Accustomed with the management of high value P&L (EBITDA), demonstrating strong financial acumen. Acknowledged for generating results and creating ways of working that enable a sustainable and constant adaptive mind-set to organisational changes. Worked in fast-paced and complex environments within the UK & in collaboration with Global partners. Led teams 300+. Experience of working directly with complex engineering and technical teams to agree service delivery & CX expectations Energetic, & collaborative Leadership style, with strong interpersonal skills with Board level gravitas and integrity, communicates with uncomplicated and concise language at all levels. Utilises this ability to engage, motivate teams and build long lasting relationshipsHighlights• Contributed to and successfully led & delivered multiple Change & Transformation strategic initiatives delivering improved EBITDA & cultural behaviours• Managed complex operational Programme Teams for Global FT Clients ensuring achievement of Customer Success & CX• Following review, established centre of operational excellence, generating practice efficiencies & contributing to an improved & measured Customer Experience• EBITDA improved Year on Year by diligent full P&L controls & contractor negotiations• Initiated organisation KPI’s & Performance Reports for multisite Teams, which contributed to improved revenues• Implemented organisational changes to team structures, creating individual career development opportunities in parallel to business objective improvements• Successfully supported implemented new operating platform & system changes ProficienciesTransformation, Integration , Leadership, Strategic Planning, Business Operations, Stakeholder Management, C Suite Engagement, General Management, Project & Programme Management (Office), CRM, People Development, Team Building, Mentoring, P&L EBITDA, Mergers and Acquisition, Metrics, SaaS, MS Office
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Chief Operating OfficerWolf EyewearUnited Kingdom
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Non Executive DirectorWolf Eyewear Oct 2024 - PresentLedburn, Leighton Buzzard, GbPartnering with the Founder/CEO & Board to support the safe scale of all business operations, functions & structures
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Chief Operating OfficerWolf Eyewear Mar 2023 - Nov 2024Ledburn, Leighton Buzzard, GbPartnering with the Founder / CEO to accelerate the safe scale of all business operations, functions & structuresSupport funder backed acquisition transitionIdentify cost saving opportunities through people & workflow improvement leveraging systematisationGenerate a mature, accountable boardroom behaviour to support objectivesFormulate all executive reporting processes, inclusive of financial, service and production with data/metric management Generate a values driven culture & encourage inclusion & collaboration to support sustainable growthBe creative, do things differently & shift traditional mindsets
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Advisor To The BoardConfidential B2B 2C Jan 2022 - Present
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Advisory Board MemberEdnology Nov 2020 - Jan 2024London, GbConsultant Advisor for EdTech scale-up on Operational StrategyEdnology’s mission is to drive all aspects of innovation in education. The aim is to bring together the very best education technology and STEAM products, people, projects and partners from around the world under one roof and support schools with overcoming barriers to innovation and digital transformation. -
Chief Operating OfficerRecruiter On Demand Oct 2021 - Mar 2023Brighton, GbSpecialist Partner for Global RPO projects & provider of high calibre professional Recruitment Consultants & Research, providing agile, on-demand in-house talent acquisition resource to businesses looking for a cost-effective, sustainable and dependable hiring solution.Partnering with the Founder / CEO to accelerate the safe scale of all business operations, functions & structuresFormulate all executive reporting processes, inclusive of HR, financial, client delivery & data/metric management Create opportunities & career pathways to develop individuals whilst enabling teams to be adaptable & agileEnsure Client service delivery objectives achievedRemove limitations created by siloes and enable a collaborative matrix -
Director Of Operations (Procurement)Zencargo May 2021 - Sep 2021London, GbZencargo is an Award-Winning global next generation digital supply chain provider bringing together experts in technology, logistics and global enterprise giving every business the tools to transform the way they meet demand to make their supply chains a competitive advantage -
Head Of Operations - EuropeBts Apr 2018 - Oct 2020Stockholm, -, SeBTS is a global professional services firm headquartered in Stockholm, Sweden, with some 600 professionals in 32 offices located on six continents. Specialising in; Strategy Execution, Change & Transformation, Leadership Development, Sales Transformations & Leadership CoachingPart of the Senior Leadership Team (Leadership Coaching), contributed to the strategic direction of the practice, with accountability for capability & scalability plans in anticipation of change.Led the Europe Programme Management Office & senior Programme Management Teams managing & supporting specifically designed Leadership Coaching programmes for high volume, Global FT Clients & C-Suite individuals ensuring achievement of Customer Success & CX.• Successfully developed & established KPI/metrics enabling improving business insights supported by the production of dashboard reporting• Implemented organisational changes to team structures, creating new teams (Sales Enablement (support), Data & Analytics & Resource Management) and enabling individual career development opportunities in parallel to business strategic objectives• Generated a dynamic team energy for the creation of centralised CoE for the European PMO (Leadership Coaching) and sustainable, change orientated mind-set. -
Operations & Business Development DirectorSelf-Employed 2013 - 2020Property & Business Development
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Head Of OperationsC&Mc 2007 - 2013East Grinstead, West Sussex, GbFounded in 1907, The Caravan and Motorhome Club are Europe’s biggest touring organisation with near 1 million members the largest network of over 3,000 sites and locations in the UK & EuropeManagement and development of the Member services across 4 separate business sectors; Membership Operations … Travel … UK Sites Operations … Insurance & Financial ServicesSenior Leadership of a team of over 120 ensuring agreed service levels were maintained and continually improved supporting Customer Success strategic objectivesConsiderably contributing to the organisational strategy and driving change management programmes to enhance performance with business processes Responsibility for department P&L budgetary management of £3m and overseeing c£90m revenue through sectional teams• Successfully introduced new business processes and implemented clear KPI's across the business so there was clear objective focus on Customer Success and supported with introduction of dashboard reporting• Fully developed and refined the customer complaint processes, ensuring there was clear procedures and that any complaints were professionally and promptly resolved • Analysed existing processes, procedures and suppliers, identified efficiency opportunities and incorporated these to achieve significant cost savings• Developed and implemented a clear programme for structural change with clear timescales and objectives which led to sustained growth and further operational efficiencies -
Board Operations Director & Customer Service DirectorRed Funnel Group (Holdings) Limited 1994 - 2007Red Funnel Group was founded in 1861 and is the Original Isle of Wight ferry operator and carries c4m passengers and 850,000 vehicles per annum. The fleet consists of modern purpose built passenger & vehicle ferries, Hi-Speed, Red Jet passenger catamaran and provide a freight specific service.An accomplished Senior Leader & Board level Director; Operations Director & Customer Service Director, successfully directed and managed day to day Operations, Customer Experience / Success, delivered Projects and led Change & Transformation initiatives.Led in excess of c300 staff within diverse teams & multi locations across the organisation, ensuring there was a consistent and structured approach to Customer Success objectives, Highly experienced working in energised environments and directly with complex engineering and technical teams to support Customer Success & delivery objectives.Full management of high value (multi-millions) P&L (EBITDA) Experienced multiple private equity and FTSE 100 Acquisition & Mergers and conversant with senior leadership due diligence obligations.• Implemented key processes and procedures which led to gaining an Investors in People Accreditation which was the first department within the group and also developed policy and procedure manuals to ISO 90001-2 standards• Regularly negotiated best possible prices achieving in excess of c£150K (with just one contractor) and increased revenue & profitability (EBITDA) year on year• Through thorough analysis of working practices, introduced new work patterns to achieve a reduction in labour costs whilst simultaneously increasing staff numbers resulting in improved morale and performance
Jacqui Dominy Fcmi Skills
Jacqui Dominy Fcmi Education Details
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University Of Southampton
Frequently Asked Questions about Jacqui Dominy Fcmi
What company does Jacqui Dominy Fcmi work for?
Jacqui Dominy Fcmi works for Wolf Eyewear
What is Jacqui Dominy Fcmi's role at the current company?
Jacqui Dominy Fcmi's current role is Chief Operating Officer.
What is Jacqui Dominy Fcmi's email address?
Jacqui Dominy Fcmi's email address is aj****@****rld.com
What schools did Jacqui Dominy Fcmi attend?
Jacqui Dominy Fcmi attended University Of Southampton.
What are some of Jacqui Dominy Fcmi's interests?
Jacqui Dominy Fcmi has interest in Business And Strategic Development, Employee Career Development Skiing, Outdoor Pursuits, Gardening.
What skills is Jacqui Dominy Fcmi known for?
Jacqui Dominy Fcmi has skills like Strategy, Business Strategy, Coaching, Change Management, Operations Management, Leadership, Project Planning, Management, Leisure Travel, Stakeholder Management, Customer Service, Sap.
Who are Jacqui Dominy Fcmi's colleagues?
Jacqui Dominy Fcmi's colleagues are Tierney Harlow, Sai Praneeth S, Msc, Emma Poynter, Rob Charnley, Rebecca Peters, Rebecca Peters, Nicola Taylor.
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