Jacquie Paseli Email & Phone Number

Nashville, Tn, Us

San Francisco, California, Us

Manager of Americas Digital+ Customer Success Team and global lead of initial strategy to scaling Customer Success at Cloudflare.-Spearheaded the development and implementation of strategies to transition customer success engagement from a 1:1 model to scalable 1:Many.-Designed and executed programmatic solutions, including digital customer touchpoints and Success Manager playbooks, to drive customer engagement and ensure high net revenue retention.-Lead and manage a team of Customer Success Managers supporting thousands of Enterprise customers across the Americas.

San Francisco, California, Us

Manager of a team of CSMs focused on supporting a segment of Enterprise customers via a pooled delivery model.

San Francisco, California, Us

Manage a small portfolio of our largest Enterprise customers in the Central US region.

San Francisco, California, Us

Cloudflare's first CSM in the Central US region, responsible for onboarding new customers and deliver action plans to drive customer outcomes. Partnered with senior leadership to hire and onboard several CSMs across the Americas during a phase of rapid growth during the 2020 pandemic. Received distinguished Premium Performance award for excellence in delivery in Q1 2021.

San Ramon, California, Us

- Managed Customer Success activities for first and largest power digital transformation account: change management, adoption planning, outcome measurement, penalty payment structure across 70 individual sites and hundreds of employees. - Responsible for GE Digital accounts and relationship with largest GE Digital Partner: maintained 70% net health and influenced $2M of pipeline through risk mitigation strategies.- Created communication strategy for 1-many customer engagement model and content for self-service Customer Success.- Nominated by senior leadership to attend GE Influential Leadership and Innovation seminar at GE Crotonville campus.

Austin, Tx, Us

- Surpassed 89% gross retention, 102% net retention and increased adoption by 24% for a portfolio of strategic accounts. - Serve as sales process best practice consultant for large enterprise organizations with over 92% NPS score with key sponsors.- Conduct quarterly health checks to secure executive sponsorship and expand product footprint. - Facilitate cross-departmental executive engagement for strategic customer projects.

Charlotte, Nc, Us

- Created customer education program to promote feature and functionality usage.- Established developer-CSM support program to effectively route and prioritize customer tasks. - Established new customer-CSM support program to improve ticket handling.- Managed processes to streamline and automate Sales-CSM communication and handoff. - Responsible for sales team product and process training.

San Francisco, California, Us

- First CSM in North America. Worked closely with senior sales management to lead largest account acquisitions for the company.- Proven track record upselling customer accounts cross functionally, both in volume and scope.- Responsible for training, implementation and product expansion for several flagship accounts.- Supported sales team with technical product demos, architecture and security discussions.

San Mateo, Ca, Us

- Led all new customer on boarding, training and support education. Decreased time to value by 50% by redefining and streamlining processes.- Managed global roll-out and product training.- Revamped all customer facing product training and support materials.- Product Council participant, ensuring customer needs were reflected in product strategy.

San Mateo, Ca, Us

Marketing: -Maintained integrity of Cloud9 marketing database: ensured prospect, lead, and customer data quality led to more efficient marketing campaigns-Generated and managed daily sales operations of a simulated business to provide realistic demonstration platform highlighting competitive features and capabilities of product.-Excel with conveyance of complex product information in simple terms for prospective customers, resulting in better qualification of leads.Account Development: -Guided qualifications from pre-sales to sales ready by uncovering business pain points and directing the product discovery process.-Developed, educated, and qualified inbound inquiries.-Researched and pursued outbound calling to generate SRLs.-Provided timely and consistent information to territory AEs throughout transition from Lead to Opportunity.