Jacquie Thomas Email & Phone Number

Chester, Pennsylvania, United States

Chester, Pa

Chester, Pa

Cleveland, Oh

Executive Assistant to all Level C Management: - President & Chief Executive Officer- Chief Operating Officer- Chief Financial Officer & VP Finance•Ensure all day-to-day operations are completed in a timely manner for all Level C Executives. •In charge of handling a wide variety of confidential information concerning customers, employees and personal sensitive information.•Plan all travel and make certain that all passports, visa’s and TSA approvals are complete prior to domestic and international travel. Book all hotels, rental cars and any other items required while out of the country. Provide very detailed itineraries.•Oversee details as it relates to contracts, business calendars, record keeping, incoming calls, checking voicemails, mail, follow up on email, meeting planning, etc.•Actively involved planning, budgeting and executing all in-house and off site meetings (four (4) employee appreciation lunches/dinners per year, four (4) out of state shows/exhibits, etc.). In addition, any outside employee functions required (sporting events, Twilight at the Zoo, golf outings, etc.).•High degree of flexibility and openness to work with different managers and shifting priorities. •Possess a positive, confident and can-do attitude. •Prepare monthly reports as provided by the CFO for distribution to Level C Executives and department managers. Additionally, prepare quarterly Board of Director booklets to be handed out at quarterly meetings for review. •Undertake projects as requested by many departments.•Thorough knowledge of employer’s practices, policies and procedures.

Berea, Oh

•Responsible for all departmental administrative functions pertaining to the Office of the CEO. Superior attention to detail, ability to work autonomously and critical thinking skills.The utmost confidentiality with all interactions.•Conserve CEO’s time and promoted the corporate image by representing the CEO internally and externally; provide liaison between the CEO, president, key executives, and employees.•Perform secretarial and administrative support duties, both professionally and personally, that require discretion, tact, independent judgment and poise. Significant amount of correspondence and communication, including formal correspondence, email, and phone support. Maintain schedules, plan meetings and events, and generally support all of the day to day activities of the CEO including incoming and outgoing electronic communications.•Compose player contracts, letters, emails and memoranda from dictation, verbal direction or from knowledge of organizational policy and procedures.•Arrange all travel and hospitality arrangements for all high level positions (Coaches, Players, President, General Counsel, etc.)•Responsible for corporate travel for players during free agency, draft, trades •Represent CEO in preparing any press conferences, radio and media interviews.•Arrange corporate travel and meetings by developing itineraries and agendas; scheduling the corporate jet; booking other transportation; arranging lodging and meeting accommodations. •Oversee VIP ticket process which includes pre-season tickets, CEO’s game day suite, VIP tickets (celebrities, athletes, etc.), VIP player tickets, player agent tickets, Super Bowl tickets. •Represent the CEO by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the CEO. •Act as gatekeeper; screen incoming calls in a timely professional manner and route accordingly.

Philadelphia, Pa

• Conserves president's time and promotes the corporate image by representing the president internally and externally; provide liaison between the president, key executives, and employees.• Performs secretarial and administrative support duties that require discretion, tact, independent judgment and poise. Significant amount of correspondence and communication, including formal correspondence, email, and phone support. Maintain schedules, plan meetings and events, and generally support all of the day to day activities of the president including incoming and outgoing electronic communications.• Thorough knowledge of employer’s practices, policies and procedures.• Arranges corporate travel and meetings by developing itineraries and agendas; scheduling the corporate jet; booking other transportation; arranging lodging and meeting accommodations. • Oversee VIP ticket process which includes pre-season tickets, President’s 2 game day suites, VIP tickets (celebrities, athletes, etc.), VIP player tickets, player agent tickets, Super Bowl tickets. • Represents the president by welcoming visitors, reviewing correspondence; arranging company dinners and other corporate functions; answering questions and meeting requests directed to the president. • Act as gatekeeper; screen incoming calls in a timely professional manner and route accordingly.• Undertake various special projects and research projects as necessary.

Corporate Office, Philadelphia, Pa

• Independently provide all support (extensive travel, daily mail and e-mail, heavy professional/personal calendar , meeting planning, expense reports, etc.) to the Group President of Sports & Entertainment who oversees 3 lines of businesses – Stadiums & Arenas (55 major league locations), Convention Centers & Cultural Attractions (70 convention centers), Hospitality/Lodging (15 National & State Parks, 10,000 hotel rooms).• Coordinate and collaborate with 9 direct reports (3 Presidents, 6 Executive Vice Presidents) and 9 Regional Vice Presidents.• Maintain a high level of confidentiality and secure all confidential files.• Manage all tracking and distribution of sports tickets to include football, baseball, hockey and basketball during each season (Philadelphia Teams: Eagles, Phillies, Flyers, 76ers - Super Bowl - MLB All-Star Game - Stanley Cup Playoffs). Additional distribution includes VIP tickets at Fenway Park, PNC Park, Oriole Park @ Camden Yards. Ensure ARAMARK suites are VIP’d on game days.• Oversee all tracking and distribution of concert/special event tickets for the Wachovia Center, Wachovia Spectrum, Tweeter Center, Citizens Bank Park. • Develop, plan, coordinate and execute yearly Sports & Entertainment National Meeting hosted by the Group President (2006 destination held at the Swan & Dolphin – Orlando, Florida – 400 attendees including General Manager, District Manager, Regional Vice President and Vice President level). Responsible for selecting menus, setting up meeting rooms, overnight accommodations, activities and coordination and execution of awards banquet.• Organize and oversee quarterly Operational Reviews (held 4 times per year for 1 full week), monthly Leadership Meetings and holiday luncheons.• Handwrite monthly birthday and anniversary cards which are personalized by the Group President (100+ each month – sent to all General Managers and above).

Philadelpia, Pa

• Provided all support to the Senior Vice President and Director of Public Affairs who oversees the internal and external media relations, foundation management, volunteerism, sponsorship and government relations for the Mid-Atlantic region (PA,DE,NY).• Supported needs of SVP’s board chairmanships of the Marian Anderson Award and the Philadelphia Workforce Investment Board (PWIB).• Prepared weekly status report for the Chairman & CEO and the Executive Group Vice President. Report included recap of prior weeks “Big Wins”, media coverage, press releases, referrals and community relations involvement.• Coordinated and attended weekly Direct Reports meeting, monthly chaired board meetings taking minutes and distributing in a timely manner.• Processed paperwork for Political Action Committee (PAC) for contribution and support of local and state campaigns.• Lead significant portion of the opening day activities and VIP arrivals at Citizens Bank Park – Home of the Philadelphia Phillies – 4/2004.

Philadelphia, Pa & New York, Ny

• Provided support to the Regional Vice President & Managing Director (calendar, travel, etc.) who oversaw five (5) hotels in the cities of Montreal-Canada, Quebec City-Canada, Annapolis-MD, Washington-DC, and Philadelphia-PA.• Prepared and maintained database for Guest Comment Cards and report to each department weekly at staff meeting.• Interacted and responded to guest complaints according to the nature of the complaint and correspond with departments for accountability in guest issues.• Communicated directly with General Managers at each property.• Responsible for overseeing VIP arrivals for special amenities and room décor.• Coordinated relationships with Executive Committee Members and each department head to ensure recognition and award process for exceptional employees.• Lead hotels interests as member of host committees for the 2000 Republican National Convention, Loews Hotels National Sales Meeting, national conferences for ASAE and AH&LA, 2002 NBA All Star Weekend.• Provided support to the Executive Vice President of Operations of 17 hotels nationwide including coordination of travel needs, heavy calendar scheduling, daily mail, voicemails, follow up work with Board Members, Regional Vice Presidents and General Managers.• Communicated with each hotel customer complaints received at corporate headquarters to ensure proper follow-up.• Created and implemented processes and procedures for Employee of the Quarter award company wide.• Attended Corporate Staff Meeting weekly taking minutes and issuing action items to each department.• Responsible to set up Quarterly Property Reviews with General Managers.• Reviewed monthly operating reports and informed Executive Vice President of any overages on budgets.• Summarized monthly Star Reports, financial reports and Mystery Shopper reports.• Planned and executed General Managers Meeting, Board Meetings, Food & Beverage Conferences.