Jacquie Furtado Email & Phone Number

United States

San Diego, Ca

My prime responsibility is to ensure the strategic alignment of the Academy's goals and performance indicators with the Academy's mission, vision, values, and implement initiatives that will have the most impact and value for the Academy community. I lead the operationalization and management of the Academy's strategic plan and supporting work plans, drive analyses and actionable recommendations, facilitate strategy review meetings and impact reporting. I partner with the Executive Director to plan and implement the strategic planning process and act as a strategic advisor as a member of the Academy's Leadership Team.Furthermore, I oversee the Academy's Evaluation, Strategy and Research, DEI, and Organizational Development functions leading the organizational health and culture strategy, grants and resource development, policies and procedures, research and evaluation, ensuring continuous quality improvement, a sound assessment framework, and overall performance.

California

Formally Ashford University

Advanced the culture of planning and innovation for university, in alignment with university mission and vision. Provided training and empowered constituents with tools to successfully develop, monitor, and execute impactful strategic initiatives. Served as member of senior leadership team, working directly university president/CEO, chief academic officer, and chief financial officer. Drove systems design to improve the strategy review process, promoting continuous improvement through development of internal platform to manage strategic work and performance measures, allowing for cross-departmental visibility, continuously improving reporting, and overall business performance enhancement. Led all integrated multidisciplinary strategic planning and management efforts for the university; providing motivation for strategic plans and actionable recommendations that were evidence based and impactful for 60+ degree programs. Executed strategy and engagement initiatives for student body with total enrollment ranging from 34,000 to 90,000. Served as key contributor to the development, and successful implementation of university shared services model, including but not limited to creation of statements of work, key performance indicators, and a collaborative accountability and reporting model. Served as retention and graduation committee co-chair, equity council co-chair, and provided leadership, decisive decision making, planning, and implementation of initiatives.Directed three student services administration teams comprised of three directors, two managers, and 14 individual contributor level staff members; managing budget, modeling healthy team culture, promoting professional development and wellness. Oversaw military and academic outreach function and staffing, leading strategy for external military and community college partnerships, promoting student success, and transfer student populations and ensuring overall compliance with state, federal regulations.

Formally Ashford University

Implemented new strategy management framework and university mission and vision incorporating organizational culture and employee engagement into strategic initiatives. Served as member of senior leadership team, and worked directly with university president/ CEO, chief academic officer, and chief financial officer. Led all multidisciplinary strategic planning management and maintenance efforts for university, remaining flexible and adaptable, providing actionable recommendations, development of performance metrics ensuring continuous improvement, and preparation of detailed presentations. Executed cross-departmental strategic planning support, coaching and training; reinforcing institutional effectiveness and fiscal responsibility.Led quarterly board of trustee strategy updates, serving as strategic advisor, positively impacting university governance and development of board of trustees’ annual work plan. Developed and implemented ongoing, institutional-wide environmental scanning system to monitor threats and opportunities. Oversaw strategic planning and management team developing and managing departmental budget, promoting professional development, wellness.Co-chaired retention and graduation committee, overseeing development and management of university student retention plan and initiatives within; integrating processes to ensure efficiency, sustainability, and impact. Advocated for and advanced cross-departmental collaboration and outreach, successfully building relationships at all levels, breaking sown silos, and proactively sought ways to improve student success and execute university strategy. Served as passionate strategic communicator in charge of development and management of communication plan, including writing briefs, literature views, articulating best practices, and facilitating forums to share strategic progress and impact analyses. Contributed as member of university institutional research function team.

Directed functions and staffing for student engagement, disability, crisis and wellness counseling support services, student housing and academic advising. Responsible for the financial development and management of departmental budget. Conducted regular, rigorous assessment of both student needs and efficacy of services and programs within department. Contributed as member of executive leadership team and served as strategic planning task force leader. Oversaw development and management of campus strategic plan, working directly with office of president and fellow executive committee members to ensure strategic directions socialized, adopted, and initiatives monitored and tied to budget process. Administered student satisfaction surveys, focus groups, performed trend analyses, and developed improvement action plans. Spearheaded healthy organizational culture, professional development, wellness, recruitment, on-boarding, and conducted performance evaluations.Promoted student engagement through coordinated program management and collaborative co-curriculum programming that enhanced instruction, student success, and fostered healthy cooperation between academics and student services. Facilitated the development and management of campus Veterans support center and military affiliated student activities. Oversaw compliance with Americans with Disabilities Act, local, state and federal laws, and university policies and acted as chief conduct officer, investigating and responding to complaints in timely manner, consistent with federal mandates, de-escalating conflict situations, and educated campus constituents about safety, prevention, heath services, and protections offered. Led academic advising team, elevating anticipatory student support and intervention impact.

Served as a member of the senior leadership team, and worked collaboratively with the executive committee, key management team members, staff, faculty, and students in addition to supporting seven additional Art Institute Campuses with planning, accreditation, and institutional effectiveness needs. Planned, designed, organized, and implemented short and long-term comprehensive projects relating to strategic and business planning, instructional accountability, program evaluation, and overall effectiveness that aligned with university needs. Served as strategic planning task force leader, and led development and management of campus strategic plan, ensuring strategic directions well socialized. Oversaw coordination and submission of data-driven, multi-campus program curriculum/content reform plan, ensuring clarity with learning outcomes, rubrics, and program review process. Developed and led campus learning lab and staff team of ten, refining overall program operations, tutoring process, at-risk student advising, increasing both tutor access and availability, faculty involvement within lab, and improved at-risk student performance. Aided faculty and staff development through facilitating training, ongoing coaching, and through the creation of sustainable resources on student retention, accreditation, regulatory requirements, and university policy, strategic enrollment management, strategic planning, and institutional effectiveness. Spearheaded successful WSCUC initial accreditation process; resulting in a maximum award of accreditation. Elevated analytical student performance review by improving student retention and graduation rate tracking, quantitative and qualitative analyses, and improvement action plans and conducted ongoing performance evaluations.

Served as member of university leadership team, provided oversight of transfer credit function, and personnel management of team of four. Grew articulation agreements and actively partnered with students, admissions, and faculty members to mitigate course redundancy for students. Worked closely with academic directors and faculty to ensure educational consistency with awarding transfer credit. Developed and maintained repository for all awards of transfer credit. Partnered with all university departments, promoting teamwork and collaborative project management to ensure success across student lifecycle. Reported weekly, monthly, and quarterly student performance data and trends analysis.

Executive Leadership Program Graduate

Executive Development Program Graduate, Directors Of Admissions Leadership Program Graduate

Master Of Education (M.Ed.), Educational Leadership

Bachelor Of Arts (B.A.), Marketing Communications