Jacqueline E. Email and Phone Number

Broad experience in the financial services and contact centre industries encompassing banking, investments and superannuation. Experienced change manager having led teams through company mergers, restructures and process improvement initiatives. Successfully managed teams of up to 30 personnel in operational environments spanning back office operational support for banking services, inbound contact centre, administration and hybrid functions.Motivated by driving a collaborative and high performing work environment, recognising staff are a company’s greatest assets and enabling strong performance results by effective coaching, mentoring and development of staff. Customer centric attitude, approach and focus.Broad experience in problem solving and being creative in the solutions offered. Proven flexibility in pursuit of development opportunities having worked and lived in two states.