-Increased revenue, through effective leading and coaching up to 10 staff, through advice based conversations leading to sales and referrals. -Ensured efficient operations by preparing and training staff for audit, including branch procedures and cash management-Hired, trained, and facilitated employee growth within the organization through ongoing performance feedback-Coached staff to achieve daily sales targets by analyzing performance data and providing feedback.-Supported… Show more -Increased revenue, through effective leading and coaching up to 10 staff, through advice based conversations leading to sales and referrals. -Ensured efficient operations by preparing and training staff for audit, including branch procedures and cash management-Hired, trained, and facilitated employee growth within the organization through ongoing performance feedback-Coached staff to achieve daily sales targets by analyzing performance data and providing feedback.-Supported customer retention by training team to deliver exceptional customer service and providing effective problem resolution. Show less

-Developed customer relationships by providing personalized advice and outstanding customer service-Increased client engagement through identifying customer’s needs, and referring clients to partners in Commercial Banking and TD Wealth.-Achieved sales targets in banking and lending products, mutual funds, and GIC’s by listening to customers and providing sound financial advice.

-Demonstrated strong communication skills to educate customers on banking products and services-Consistently provided clients with advice and solutions to meet their diverse banking needs