Jacquiline Thomas Email & Phone Number

Mississauga, Ontario, Canada

Ontario, Canada

Toronto, Canada Area

• Responsibility: Improve operational efficiency to boost bottom line profits
• Recommended and implemented various process improvements by examining and redesigning current business processes, to improve efficiency and increase customer satisfaction
• Developed a five-year strategic roadmap, by researching market potential, conducting competitor analysis and analyzing financial statement, to increase the company’s revenue by 20%

Gurgaon, India

• Responsibility: Improve business processes and ensure 100% utilization of support services by sales team in 23 countries
• Created standard operating procedures for 17 services by gathering business requirements and preparing workflows, which resulted in quality output and uniformity of performance
• Managed design, testing, deployment, and training for a service management tool (ServiceNow), by facilitating meetings between business and IT stakeholders, resulting in successful… Show more Responsibility: Improve.
• Managed design, testing, deployment, and training for a service management tool (ServiceNow), by facilitating meetings between business and IT stakeholders, resulting in successful implementation among 3000+ employees
• Monitored services for subsidiaries in 23 countries by acting as the single point of contact for the sales team and analyzing root cause of complex issues, resulting in effective resolution of problems
• Improved performance of the data management team by documenting and facilitating business process and data requirements reengineering sessions with various stakeholders, resulting in 10% decrease in task resolution time

Alwar Area, India

• Responsibility: Promote education among children in an underprivileged community
• Organized events in villages to encourage parents to send children to schools, by collaborating with local government and community, resulting in 10% increase in school enrollments
• Launched several group sessions in collaboration with teachers in community schools to improve the health and well-being of children and families, by earning the trust of parents and teachers
• Provided guidance and support… Show more Responsibility: Promote education among children in an underprivileged community
• Provided guidance and support to staff and teachers to address different needs of children attending community schools
• Scheduled regular classes for children in remote areas by coordinating with a limited pool of teachers to ensure smooth operation of schools Show less

Master Of Business Administration (Mba), Operations Management And Information Systems

Bachelor Of Technology (B.Tech.), Electronics And Communication, 1St Division

Activities and Societies: Summer Internship: For five weeks with the Telecom Regulatory Authority of India from 13th June 2011 to 19th.