Jacqui Waters Email & Phone Number

Atlanta, Georgia, United States

• Develop and maintain effective relationships across KORE’s internal departments
• Assist in increasing customers’ adoption, ensure retention, and satisfaction
• Conduct new customer onboardings and training sessions for existing customers
• Escalate and quarterback customer issues with respective internal teams to guarantee resolution

Greater Atlanta Area

• Responsible for maintaining and improving the relationship with our largest channel partners
• Provide training to new and existing customers on KORE’s platforms and processes
• Provide feedback and solutions to management on how to improve KORE’s current processes in relation to the sales cycle and customer onboarding

Greater Atlanta Area

• Successfully managed over 500 strategic customer accounts
• Assisted customers in growing their existing business
• Produced new business from qualified leads all the way through an executed service level agreement

Atlanta

• Audited hospital accounts against managed care contract language and government fee schedules through complex queries in Microsoft Access and Excel-based tools
• Conducted research in client systems including Epic, Cerner, and McKesson to identify underpaid claims
• Negotiated with insurance payers to recover lost revenue
• Collaborated with project team to prepare weekly and monthly financial reports for internal management
• Quantified and analyzed data to provide underpayment reports, revenue cycle recommendations, and contract improvements to client executives and business office directors

Greater Atlanta Area

• Founded an online jewelry business specializing in all handmade products
• Personally created and managed the inventory
• Built sales online using different social media accounts to market and collect payments
• Researched market trends to find the most profitable time to upload new products
• Developed and maintained retail customer relationships that equated to repeat purchases
• Packaged and shipped all orders in a timely manner to customers nationwide

Athens, Georgia Area

• Evaluated children aged 0-3 for speech, language, and/or motor delays
• Created a customized plan for each child to ensure improvement with different needs
• Provided services in natural environments, including home and community settings
• Developed relationships with the children's family to educate them on at-home therapy techniques
• Successfully managed a case load of 30 children