Jacob Crafton Email & Phone Number

Zelienople, PA, US

Pittsburgh, Pennsylvania, United States

Remote

Provides Tier 3 Commercial Support for small to medium sized businesses for Microsoft 365, demonstrating continued success in providing the best possible customer experience on behalf of Microsoft.

• Provides Tier 2 Commercial Support for small to medium sized businesses for Microsoft 365, demonstrating continued success in providing the best possible customer experience on behalf of Microsoft.
• Provided 500+ technical solutions to customers during a six-month period.
• Administers applications within the Microsoft 365 application suite, including SharePoint Online, Exchange Online, OneDrive for Business, and Microsoft Teams.
• References applicable Microsoft documentation and collaborates with 35 subject matter experts to maintain a 100% accuracy in case resolution.
• Provides support via phone and remote desktop viewing sessions to ensure timely resolution of all assigned cases.
• Provides training to a team of eight employees weekly to promote technical growth with Microsoft 365 cloud-based technologies

Camp Pendleton, California

• Completed 5 courses; 16 credit hours’ total.
• Developed the fundamentals of Server and Cloud Administration.
• Installed and configured Windows Server 2016.
• Completed 42-hour course on Full Stack Web Development.
• Developed dynamic and interactive websites to enable optimal user experiences in order to drive high page views and repeat traffic.
• Followed my passion in a core of prototyping and cloud computing classes.

• Taught over 90 hours of classroom instruction resulting in over 400 Marine Corporals completing their resident Professional Military Education.
• Provided 50 hours of Practical Application teaching Marines proper warfighting tactics, as well as leading and organizing 60 hours of physical training.
• Ensured that all students fully comprehended the taught curriculum and provided support to students who required extra guidance
• Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students

Camp Pendleton South, California, United States

• Managed 30-50 Marines daily to complete various task over a 6-7 month deployment.
• Organized and performed the maintenance on $775 million worth of equipment, resulting in over 18,000 mishap free flight hours and 30,000 mishap free man-hours.
• Identified and set appropriate goals/objectives increasing individuals’ qualifications and chance of promotion.
• Mentored 120+ Marines over a 5-year period, leading them to advancing their professional and personal development.
• Supervised the disassembly of an aircraft in a very time sensitive situation, gathering the required personnel and equipment to extract an aircraft off the beach resulting in saving over $30 million dollars in material.