Provides Tier 3 Commercial Support for small to medium sized businesses for Microsoft 365, demonstrating continued success in providing the best possible customer experience on behalf of Microsoft.

Provides Tier 2 Commercial Support for small to medium sized businesses for Microsoft 365, demonstrating continued success in providing the best possible customer experience on behalf of Microsoft.• Provided 500+ technical solutions to customers during a six-month period.• Administers applications within the Microsoft 365 application suite, including SharePoint Online, Exchange Online, OneDrive for Business, and Microsoft Teams.• References applicable Microsoft documentation and collaborates with 35 subject matter experts to maintain a 100% accuracy in case resolution.• Provides support via phone and remote desktop viewing sessions to ensure timely resolution of all assigned cases.• Provides training to a team of eight employees weekly to promote technical growth with Microsoft 365 cloud-based technologies• Installs, configures, and supports the Office Suite on Windows 10 and Mac OS.• Demonstrates commitment to meet and exceed individual and team Key Performance Indicators (KPI) weekly.• Reviews team’s performance and proficiency weekly and reports to senior management for evaluations to ensure above 95% customer satisfaction score monthly.• Manages crisis situations involving technically challenging issues and diverse audiences; consistently receives positive feedback from clients and customers for maintaining low customer wait time.

• Completed 5 courses; 16 credit hours’ total.• Developed the fundamentals of Server and Cloud Administration. • Installed and configured Windows Server 2016.• Completed 42-hour course on Full Stack Web Development.• Developed dynamic and interactive websites to enable optimal user experiences in order to drive high page views and repeat traffic.• Followed my passion in a core of prototyping and cloud computing classes.

● Taught over 90 hours of classroom instruction resulting in over 400 Marine Corporals completing their resident Professional Military Education.● Provided 50 hours of Practical Application teaching Marines proper warfighting tactics, as well as leading and organizing 60 hours of physical training.● Ensured that all students fully comprehended the taught curriculum and provided support to students who required extra guidance● Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students

● Managed 30-50 Marines daily to complete various task over a 6-7 month deployment.● Organized and performed the maintenance on $775 million worth of equipment, resulting in over 18,000 mishap free flight hours and 30,000 mishap free man-hours.● Identified and set appropriate goals/objectives increasing individuals’ qualifications and chance of promotion.● Mentored 120+ Marines over a 5-year period, leading them to advancing their professional and personal development.● Supervised the disassembly of an aircraft in a very time sensitive situation, gathering the required personnel and equipment to extract an aircraft off the beach resulting in saving over $30 million dollars in material.