o Develop high quality training material (outlines, handouts, presentations,activities…etc.) and reshuffle existing training material.o Customize training material when required.o Coordinate with the facilitators of the business division.o Coordinate the learning activities as per the set training budget.o Organize facilitators feedback sessions.o Coordinate tasks that are related to the operations of the business division.o Ensure quality assurance of all trainings.o Suggest new ideas, workshops, and certifications.o Set monthly training schedules.o Support the sales team by attending meetings or conducting phone calls with clients to clarify their requirements and expectations when needed.o Coordinate and facilitate product knowledge session to sales team on the workshops when needed.o Facilitate workshops.o Manage projects related to the 360-degree feedback, MBTI, Team Building, etc.o Ensure alignment with Organization’s vision.o Attend internal meetings.o Maintain open communication with all departments.o Recruit trainers for the Business Division department.

Meet with existing and prospective customers to develop and generate neworders.• Prepare and deliver presentations and proposals to prospective and existingclients.• Provide professional after-sales support to enhance the customers’ dedication.• Manage the account's budget and invoice the clients.• Check and report the campaign’s progress.• Respond to complaints and resolve issues aiming to customer contentment andmake sure deadlines are met.

• Analyze colleagues’ development needs.• Prepare and implement the six-month training plan for the property.• Conduct monthly meetings with departmental trainers.• Develop annual colleague development plans. • Prepare monthly Learning and Development reports. • Conduct interviews with employees and interns.• Oversee the development of interns. • Develop and maintain the property’s colleague development library and coordinate acquisitions. • Implement all kinds of Learning and Development-related activities and practices. • Conduct monthly departmental standard review audits.• Deliver needed off-job training courses to ensure colleagues’ development.• Conduct colleagues’ orientation sessions and ensure that all colleagues receive appropriate training.• Conduct spot-checks on on-job training sessions for new and existing colleagues.• Coordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around. • Oversee the re-development process of colleagues.• Prepare monthly training calendars.• Conduct performance certification review meetings.• Coordinate with departments for the implementation of cross trainings and cross exposures sessions.

• Develop and maintain business relationships with existing and prospective customers to generate new orders.• Communicate and deliver presentations to existing and prospective customers though personal visits or via telephone/teleconferencing.• Research sources for developing a prospective customers’ database and obtaining information to determine their potential.• Develop clear and effective written proposals/quotations for existing and prospective customers.• Expedite the resolution of customers’ problems and complaints.• Analyze the market’s potential and determine the value of existing and prospective customers. • Stay up to date with all new technologies and design with respect to web development.

• Train and coach staff members.• Handle end-of-month inventory.• Manage customer service reports.• Manage employee schedules, leaves and team formation processes.• Engage actively in sanitation and hygiene quality control checks.• Set schedules for new trainees.• Provide trainees with needed forms and material.• Report to upper management about trainees' performance.• Prepare new members for required tasks.• Prepare training programs for new branches.