• Translation of general, legal, and technical content between English and Polish, delivering polished work that meets linguistic accuracy, cultural adaptation, and industry standards• Delivering multilingual SEO support, conducting keyword research, and creating content to enhance visibility for Polish audiences, aligning with clients’ local market goals• Translation of board game content, ensuring instruction, narratives and in-game elements are linguistically accurate and engaging for Polish audiences• Extensive knowledge of CAT tools including memoQ, Trados, Phrase (frm. Memsource), and CafeTran Espresso, facilitating consistency and high-quality outputs• Independently manages client communications, project timelines, and quality control, ensuring accurate, high-quality deliverables for diverse content needs

• Translation of product names and descriptions, technical specifications, marketing materials and website content from English to Polish, ensuring accuracy and preserving the intended meaning• Optimisation of product descriptions, marketing content, keywords and URLs for local language• Development and maintenance of consistent terminology database, glossaries and style guides to foster brand identity and content quality• Culturally tailoring content to the target audience, enhancing referencing and contextual relevance• Project management of translations in-house and with agency, coordinating workflows, timelines, and resources to ensure efficient and timely delivery

After rejoining Britannia's marketing team I was responsible for various digital marketing activities with email marketing having the main focus. • Email marketing: Managing, developing and implementing B2B and B2C email campaigns including automation programs, abandoned basket and ad hoc promotional campaigns; editing email templates using HTML; lead generation; A/B testing; customer segmentation; contact database management; performing quality testing across all campaigns • Reporting: producing reports on all digital marketing campaigns and website traffic and suggesting improvements • New website project: managing the design and development of new website by making recommendations for improvement while liaising with web designers, developers and stakeholders • Website management: writing copy and maintaining activity on company’s website; analysing customer journey using Hotjar video recording software to recognise areas of improvement • Affiliate marketing: managing relationships with affiliate partners; maintaining promotional calendar; updating recent offers; designing promotional banners

• Created optimized call centre schedules and monitored workflows, enhancing workload distribution, resource allocation, and response times to improve overall service efficiency• Produced detailed sales and call reports, analysed performance metrics, and identified trends to inform data-driven strategies and operational improvements• Assisted in payroll reporting and provided actionable insights to optimize call centre operations, contributing to increased efficiency and support for customer service goals

• Developing, coaching and managing a team of 9 agents• Maintaining effective internal communications to ensure all departments are kept informed• Developing tools and processes to help improve operational efficiency and enhance sales team productivity

• SEO Support: Assisted the SEO Manager in optimizing the website, conducting link-building activities, and performing keyword research to enhance site visibility• PPC Oversight: Managed PPC campaigns in collaboration with an external agency, ensuring alignment with marketing goals and monitoring performance• Website Content Management: Regularly updated the website with fresh copy, current offers, and imagery; designed and edited promotional banners and leaflets to drive engagement• B2B Relationship Management: Maintained partnerships with third-party deal sites such as Wowcher, Groupon, and Travelzoo, facilitating promotions and enhancing brand visibility across platforms

• Assisting team manager in managing the team of hotel reservations agents • Dealing with enquiries and complaints from guests • Setting and monitoring targets for the sales team

• Converting incoming phone enquiries into hotel room reservations • Meeting and exceeding set conversion and revenue targets