Josh Stokes Email & Phone Number

Adelaide, Sa, Au

Kingsford, South Australia, Australia

• Manage and support a range of business systems and applications• Engage with executives to provide dashboards, reports, and business insights• Define business requirements, performance expectations, and service levels• Oversee support services from external application vendors• Plan and manage minor enhancements, upgrades, and application changes• Develop and maintain policies for business applications and data platforms• Assist in creating security, disaster recovery, and continuity processes• Identify and implement improvements to systems and software applications• Maintain strong customer service relationships with staff• Ensure compliance with safety, quality, and environmental policies

Australia

• L3 Business System support.• Manage & support Adelaide Oval's POS Systems.• Support and deploy new AI POS system - Mashgin [2023]• Deploy & configure new POS system - Echidna Pay [2023]• Deploy & configure new POS system - Square [2023]• Deploy & configure new POS system - SwiftPOS [2024]• Create SOP register for ICT department.• Support CRM databases and applications [Ungerboeck & EngageRM]

South Australia, Australia

• L3 Support across multiple sites & states.• Deploy Autopilot + Setup Intune.• Migrate all users to M365.• Manage MS Azure environment.• Configure & upgrade CCTV across multiple sites & states.• AP Upgrade across multiple sites & states.• Manage hardware lifecycle across multiple sites & states.• Create SOP register for North East group.• Monthly server patching and monitoring.• Switch upgrades and monitoring [Ubiquity]

Adelaide, South Australia, Australia

• Actively support Skycity’s applications both Gaming and Hospitality • Escalation point for level 2 and 3 incidents from ICT Field Services Team• Server maintenance and upgrades (Security patching etc.)• SquaredUp server monitoring• Oracle applications (Opera PMS, Opera Sales and Catering)• Point of sale upgrades, rollouts, patching and support (TASK/Exchange Point)• Project support (Recently opened EOS by Skycity)

Adelaide, Australia

• Providing level 2 ICT support to Skycity’s end users• Providing first call resolutions for requests and incidents with detailed resolution notes within Service Now• Windows 10 and MacOS• Active Directory/Azure Active Directory• File and Data Management• Backups via Veeam• MS Office, O365, Exchange• Working knowledge of Cisco networking environment and HP IMC• SCCM deployment tools• Configuration, installation and maintenance of key hardware, network switches and POS systems• Point of Sale support (Micros and TASK)• Asset registry management and hardware lifecycle upgrades

Adelaide

• Providing user support (both software and hardware) • Installation, configuration and maintenance of desktop PCs (currently running a mix of Windows XP, 7, 8 & 10) Plus Support of Mac OS• Troubleshooting system and network problems and diagnosing/solving hardware/software faults• Monitoring and maintaining the computer systems and networks • Monitoring and reporting on the health of the AV & IT infrastructure • Monitoring & Maintaining company printers, scanners and copiers, Video Conferencing and VoIP Telephones• Documentation , Daily & Weekly reporting as directed by Manager• Initiate rapid restoration of normal service operations• Provide first & second level support for all AIM IT services• Use provided policies and tools to assist with support• Update internal users with the status of their requests in a timely manner• Follow up with 3rd level support staff on task solution if not resolved within 1st or 2nd level support • Produces monthly service desk reports and work with my Manager to apply permanent support changes• Take ownership for tasks allocated and see them through to successful resolution• Be courteous, professional and helpful to customers at all times• Manage multiple tasks and priorities effectively

Adelaide

• Assist our clients when first arriving onsite for their training days.• Invoice clients post event.• IT support to students, facilitators & Tech Hub.• Help out Head Chef daily.• Admin tasks and building maintenance.• General office duty's & support staff• Other day to day items that arise from admin work to client tours.

Adelaide, Australia

• Trained new crew to work in the Kitchen.• Front of house service• PM (Planned Maintenance)• Cash handling• OHS committee member

Information Technology Cert

Cert Iv - Cyber Security

Information Technology

High school education completed at one of Adelaide top private schools.