Jada Alston Email and Phone Number

Answered incoming and made outbound calls regarding unemployment and insurance assistance for low-income residents. Created Job posts on Facebook and Craigslist for potential applicants to apply to various departments in the company. 60 applicants applied for each job post. Inputted names in excel and classified by what customer service position they applied for. Set up interviews with potential applicants. Assisted with onboarding

Responded to 100-150 medical alarms per day. If the subscriber needed help EMS was dispatched to their residence. Sometimes medical attention wasn’t needed soonly their emergency contacts were notified.Follow up by contacting the subscriber and emergency call list 30 minutes later for an update and notated the eventsthat took place in our system.

Answered a high volume of calls ranging from 20-80 per day Customers called in to disconnect their service and the job of a retention representative was to offer them differentplans to potentially prevent that from happeningOne of the job functions of a retention specialist is to use cross-selling skills by offering customers a new service whilealso analyzing the current reason for their call.