Jada Blake Email & Phone Number

Toronto, On, Ca

Wembley, England, United Kingdom

- Conducting financial assessments on Abacus for residents who have applied for care- Providing information on why clients have to make a contribution and how contributions are calculated- Performing land registry checks to check if clients own their property- Explaining Deferred Payment Agreements to clients and issuing the terms and conditions and contract - Handling personal information within GDPR guidelines- Completing on average 240 assessments per month- Ensuring all non residential and residential records on Mosaic are kept up to date - Utilising CIS Searchlight to locate clients benefit details on the DWP's database- Processing refunds for clients who have a credit on their account via Oracle Cloud- Keeping up to date with policy changes and implementing these changes

- Informing residents of what council tax is, how it is collected and what council tax is used for- Helping Brent residents set up or close down their council tax accounts on Revenue and Benefits (Northgate) via information provided through Microsoft Dynamics 365 and by phone- Processing refunds for residents who have a credit on their account- Answering complex queries via phone, email and letter- Handling personal information within GDPR guidelines- Investigating void accounts and opening/amending accounts in the correct liable parties' name- Applying discounts, exemptions and/or disregards for eligible residents - Setting up special payment arrangements for those who have defaulted on their council tax payments, before the recovery process has started- Liaising with third party recovery companies such as Newlyn, CDER, One Source and Equita to help clients set up payment arrangements or to request the account be sent back to us- Setting up direct debits to collect payment - Amending payment schedule dates

Slough, England, United Kingdom

- Supporting claimants who are claiming Universal Credit get back into work- Scheduling weekly or bi-weekly face to face and telephone appointments to discuss work opportunities with claimants- Reviewing CV's and offering support to increase employability- Signposting claimants to jobs fairs and sending individual jobs to clients via their journal- Requesting funding to purchase equipment/clothing to help claimants with their job search and interviews e.g phones, laptops, formal work attire- Starting the sanction process for claimants who repeatedly fail to attend their job centre appointments- Increased the sanction rate at the job centre from 3% to 97%- Resolving complex queries regarding housing, health conditions and sanctions- Utilising CIS Searchlight to maintain accurate records for claimants

- Booking COVID 19 test appointments for residents in Brent- Conducting test and trace questionnaires for those who tested positive- Dealing with customer queries regarding COVID 19 quarantine periods, symptoms and extra support- Ensuring contact was attempted three times over two days for all residents on my call sheet

- Providing customers with information and advice regarding phone and sim contracts, pay as you go phones and sims, tablets, and accessories and broadband deals- Building rapport with customers to ensure they feel welcome and comfortable- Engaging in genuine, enjoyable conversations to identify customers needs and helping them to choose the right products to improve their digital lives- Achieving individual and store targets and working to tight deadlines. Exceeding my personal targets by completing on average 10 new contracts, 24 upgrades and 8 broadband deals per month- Handling customer information and maintaining GDPR- Attending regular training to ensure my knowledge surrounding products, services and promotions is always current- Researching competitors so that I can always advise customers on why our products and services will be better suited for their needs

- Engaging with customers across multiple channels including email, live chat and social media via Gnatta- Answering customer queries efficiently and effectively whilst maintaining excellent customer service- Managing time effectively against given schedule ensuring that employers expectations are met- Reviewing personal performance in real-time via available reports, allowing the opportunity to make necessary adjustments to meet targets and expectations- Meeting targets to ensure my response times were either on or exceeding my goal of 93%

- Retrieving items from the shop floor that customers have ordered online- Picking alternative, similar items for customers if the desired product was out of stock- Paying close attention to products and their location to ensure I am utilising my time efficiently and meeting targets- Helping customers on the shop floor and answering general queries- Displaying promotions and maintaining the standards of the aisles- Providing excellent customer service to ensure customers leave feeling satisfied

- Warmly welcoming guests and checking them in and out of the hotel- Clearing plates and cutlery after the breakfast and dinner shift, maintaining cleanliness- Actively resolving guest queries to ensure guests leave feeling happy and satisfied- Working across the ground floor and leaving a positive impression on every guest- Striving to exceed guests' expectations and consistently maintaining and delivering Premier Inn Standards

- Maintaining the shop floor, working on the tills and replenishing stock- Confidently and proactively resolving customer queries- Balancing and prioritising shop floor duties in a busy environment - Delivering results and contributing to the stores success, being conscious and accountable for store and individual goals and targets

- Managing conference and events banquet set-ups, seat coordination, guest queries, and welcoming guests in a polite and friendly manner- Tidying meeting rooms, ensuring all required furniture and equipment is ready for the meeting- Offering and providing guests with beverages and starters - Answering guests queries and ensuring they are satisfied during their event